Funeral Service Operative Supervisor

Kallidus Recruit; Lancaster; On-site; GBP 27,000 - 31,000; Full time

Benefits offered by this job

Up to 25 days annual leave

Annual bonus £300–£500

4% matched pension

Life assurance 2x salary

Staff discounts & eyecare support

24/7 Employee Assistance Programme

Job summary

Dignity Funeral Directors in Lancaster is seeking a proactive Funeral Operations Supervisor to lead funeral operations, mentor team members, and coordinate diaries across branches. The role supports families with dignity during challenging times and involves hands-on duties including coordinating on-call rotations and preparing the deceased for ceremonies.

The right candidate will have a Full UK driving licence, supervisory experience, and a compassionate, professional approach.

Qualifications

• Full UK driving licence is essential.
• Experience as a supervisor or team lead.
• Willing to train as a Funeral Plan Consultant.
• Ability to maintain empathy, professionalism and composure.
• Physically capable of manual handling including lifting.
• Comfortable with direct contact with the deceased.
• Reliable and able to work outside standard hours.

Responsibilities

• Support Care Centre Managers and lead diary coordination.
• Oversee training and mentoring of Funeral Service Operatives.
• Participate in out-of-hours on-call rota including nights/weekends.
• Bring the deceased into our care from the place of death.
• Maintain funeral vehicles and equipment to high standards.
• Act as a liaison between branch and back of house.
• Prepare the deceased according to family wishes.
• Support chapel visits and interactions with families.
• Carry out all duties involving the deceased with care and professionalism.

Skills

Full UK Driving Licence

Team training

Supervisor / Team Lead experience

Funeral Plan Training

Empathy and professionalism

Respectful, caring approach

Manual handling

Deceased handling

Flexible/outside hours

Job description

Preston Ireland Bowker Queen Street (0673)

Location: Preston Ireland Bowker Funeral Directors, Lancaster

Job Type: Full-time,permanent

Salary: £27,485.68 per annum plus on-call payments

We’re looking for a compassionate and reliable individual to join our team at Preston Ireland Bowker Funeral Directors as a Funeral Operations Supervisor (FSO Level 2) .This role offers theopportunity to support families during one of life’s most sensitive moments, playing a key part in delivering respectful andmeaningful services thatgenuinelymake a difference.

Our Mission: To help every family in Britain navigate the hardest moments of life with simplicity, dignity, kindness and exceptional care.

Our Vision: The UK's leading end-of-life company, helping 1 in 3 people across the UK to plan for and deal with death.

Why This Role Matters

At Dignity, we believe that every farewell should be handled with compassion, dignity, and care. Your role will ensure that families feel supported, respected, and reassuredthroughout the entire way.

Your Impact and Responsibilities

You’ll support every stage of the funeral process, from preparing vehicles and venues to assisting with ceremonial duties and family interactions. This is a physically active, hands-on role that requires empathy, reliability, and a calm, respectful presence. As a representative of both your local branch and the wider Dignity Group, you’ll help maintain our trusted presence in the community.

You’llsupport your team through training and mentoring, stay up to date with all training requirements for the role, and actively serve as the main point of contact for Level 1 Funeral Service Operatives within your branch and team.

As a Funeral Operations Supervisor, you will:

• Support the Care Centre Managers/Service Delivery Leads and lead with diary coordination.
• Oversee the training and mentoring of the Funeral Service Operatives in your team.
• Participate in an out-of-hours on-call rota (including nights/weekends) to support families, including taking first calls and leading on in to in-to-care.
• Bring the deceased into our care from the place of death, including private homes, hospitals, hospices, or public spaces, under varying circumstances.
• Maintain funeral vehicles and equipment to high standards.
• Act as a point of contact betweenthe branch and theback of house.
• Prepare the deceased (washing, dressing, presentation) in accordance with family, religious, or cultural wishes.
• Support with chapel visits and interactions with families in a calm and respectful manner.
• Carry out all duties involving the deceased with the utmost care and professionalism.

Skills and Knowledge

We’relooking for someone with/is:

• A Full UK Driving Licence (Essential).
• Confidence in overseeing team training and mentoring.
• Experience within a Supervisor or Team Lead role.
• Willing to train as a Funeral Plan Consultant and confident in a sales environment.
• Demonstrates empathy, professionalism, and composure under pressure.
• Respectful, caring approach when supporting both colleagues and families.
• Physically capable of manual handling tasks, including lifting and carrying.
• Comfortable working in direct contact with the deceased in a variety of conditions.
• Reliable, flexible, and able to work outside standard hours when needed.

What you can expect from us

We believe in rewarding our colleagues with a strong, supportive benefits package that helps you feel secure, valued and able to grow.

• Time to recharge – Up to 25 days’ annual leave (increasing with service) plus bank holidays, giving you the time you need to rest and reset.
• A little extra reward – Opportunity to earn a yearly bonus of up to £300–£500 in recognition of your contribution.
• Planning for your future – 4% matched pension to help you build long-term financial security.
• Peace of mind – Life assurance cover at 2x your salary to support your loved ones.
• Everyday savings and perks – Access to MyStaffShop, our employee rewards platform, offering savings across high street and online retailers, alongside eyecare support, flu jab reimbursement and lifestyle discounts.
• Support when you need it – Access to a 24/7 Employee Assistance Programme, occupational health services and confidential counselling.
• Learn and grow with us – Ongoing training and development, including internal learning pathways and apprenticeship opportunities.
• Making work easier – Free on-site parking available at most of our locations.

What Sets Us Apart

• Meaningful purpose – Supporting families through the hardest moments of their lives.
• Grow with us – More career paths and leadership opportunities as our group grows.
• Shape the future – Help us become the UK's number one end-of-life provider and see the difference it makes.

Why Dignity Funerals

Dignity Funeral Directors helps families say goodbye to the people they love with simplicity, dignity, kindness and exceptional care. Every day, our funeral teams across the country support families through some of life's hardest moments. As part of Life Services Group, Dignity Funeral Directors is also part of a wider mission to make end-of-life care more joined up, more supported and easier for families to navigate. Be there when families need you most; with work that matters, a team that supports you, and the training to build a career, whether you've done this before or not.

Dignity Funeral Directors is part of Life Services Group; the group bringing together Dignity Funeral Directors, CMG, Simplicity Cremations, Dignity Legal Services and Farewill. Together, we can support families across more of the end-of-life journey, while each brand keeps the name, identity and community connection people already know. For Dignity Funeral Directors, that means more investment in better training, better support and better tools for our funeral teams.

You’ll be part of a close-knit team who look out for each other and take real pride in their work. No two days are the same, and the work you do is noticed and valued.

If you want a job that is genuinely meaningful, helping families in your community through one of the hardest times in their lives; find your Life's work.

FCA Statement

Dignity Funeral Directors is part of a group that includes FCA-regulated activities. Some roles may require additional training, screening or regulatory checks, confirmed during recruitment.

Equality, Diversity and Inclusion Statement

We know diverse teams build a better place to work. Whoever you are, we'd love to hear from you — let us know if you need anything to make the process more accessible.

Unsolicited agency submissions will be treated as direct applications, with no fee payable. We may close or extend applications depending on response levels, so we'd recommend applying early.