Funeral Operations Supervisor

Dignity Plc; Lancaster; On-site; GBP 28,000 - 36,000; Full time

Benefits offered by this job

Up to £300-£500 annual bonus

4% matched pension

Life assurance 2x salary

Employee Assistance Programme (EAP)

Job summary

Dignity Plc is seeking a Funeral Operations Supervisor to join the Preston Ireland Bowker Funeral Directors team. The role involves coordinating diaries, leading a team of Funeral Service Operatives, and providing on-call support to families during the funeral process.

You will train and mentor staff, stay current with role requirements, and act as the main contact for Level 1 Funeral Service Operatives within your branch. A full UK driving licence is essential and some weekend work is required.

Qualifications

• Full UK Driving Licence required.
• Experience in a Supervisor or Team Lead role.
• Willing to train as a Funeral Plan Consultant and confident in a sales environment.
• Demonstrates empathy, professionalism and composure under pressure.
• Physically capable of manual handling tasks.

Responsibilities

• Coordinate diaries and service delivery for funeral operations.
• Oversee training and mentoring of Funeral Service Operatives in your team.
• Participate in an out-of-hours on-call rota to support families.
• Handle the transfer of the deceased into care from various locations.
• Maintain funeral vehicles and equipment to high standards.
• Act as a liaison between the branch and back of house.
• Prepare the deceased in accordance with family wishes and cultural needs.
• Support chapel visits and communications with families with calm professionalism.

Skills

Full UK Driving Licence

Supervisory experience

Mentoring/training

Empathy under pressure

Sales environment readiness

Job description

We're looking for a compassionate and reliable individual to join our team at Preston Ireland Bowker Funeral Directors as a Funeral Operations Supervisor (FSO Level 2). This role offers the opportunity to support families during one of life's most sensitive moments, playing a key part in delivering respectful and meaningful services that genuinely make a difference.

Why This Role Matters

At Dignity, we believe that every farewell should be handled with compassion, dignity, and care. Your role will ensure that families feel supported, respected, and reassured throughout the entire way.

Your Impact and Responsibilities

You’ll support every stage of the funeral process, from preparing vehicles and venues to assisting with ceremonial duties and family interactions. This is a physically active, hands-on role that requires empathy, reliability, and a calm, respectful presence. As a representative of both your local branch and the wider Dignity Group, you’ll help maintain our trusted presence in the community.

You’ll support your team through training and mentoring, stay up to date with all training requirements for the role, and actively serve as the main point of contact for Level 1 Funeral Service Operatives within your branch and team.

As a Funeral Operations Supervisor, you will:

• Support the Care Centre Managers/Service Delivery Leads and lead with diary coordination.
• Oversee the training and mentoring of the Funeral Service Operatives in your team.
• Participate in an out-of-hours on-call rota (including nights/weekends) to support families, including taking first calls and leading on in to in-to-care.
• Bring the deceased into our care from the place of death, including private homes, hospitals, hospices, or public spaces, under varying circumstances.
• Maintain funeral vehicles and equipment to high standards.
• Act as a point of contact between the branch and the back of house.
• Prepare the deceased (washing, dressing, presentation) in accordance with family, religious, or cultural wishes.
• Support with chapel visits and interactions with families in a calm and respectful manner.
• Carry out all duties involving the deceased with the utmost care and professionalism.

Requirements

• A Full UK Driving Licence (Essential).
• Confidence in overseeing team training and mentoring.
• Experience within a Supervisor or Team Lead role.
• Willing to train as a Funeral Plan Consultant and confident in a sales environment.
• Demonstrates empathy, professionalism, and composure under pressure.
• Respectful, caring approach when supporting both colleagues and families.
• Physically capable of manual handling tasks, including lifting and carrying.
• Comfortable working in direct contact with the deceased in a variety of conditions.
• Reliable, flexible, and able to work outside standard hours when needed.

Dignity exists to help every family in Britain navigate the hardest moments of life with simplicity, dignity, kindness and exceptional care. Every day, our funeral teams across the country help families say goodbye to the people they love. It's a responsibility we take seriously, and it matters.

Dignity is changing for the better. We're investing in better training, better support and better tools for our funeral teams, so you can focus on what matters most: being there for families when they need us.

You'll be part of a close-knit team who look out for each other and take real pride in their work. No two days are the same, and the work you do is noticed and valued.

If you want a job that is genuinely meaningful, helping families across Britain through one of the hardest times in their lives, this is a good place to build a career.

FCA Statement

Dignity is part of a group that includes FCA-regulated activities, and some roles may be subject to relevant training, screening, conduct, and regulatory requirements. This will be confirmed as part of the recruitment process.

Equality, Diversity and Inclusion Statement

We know that diverse teams make better decisions, build better products, and create a more inclusive and better place to work. Whoever you are, wherever you're from, and whatever your life looks like, we'd love to hear from you. And if there's anything you need to make the process more accessible, please let us know.

We believe in rewarding our colleagues with a strong, supportive benefits package that helps you feel secure, valued and able to grow.

Benefits

• Time to recharge - Up to 25 days' annual leave (increasing with service) plus bank holidays, giving you the time you need to rest and reset.
• A little extra reward - Opportunity to earn a yearly bonus of up to £300-£500 in recognition of your contribution.
• Planning for your future - 4% matched pension to help you build long-term financial security.
• Peace of mind - Life assurance cover at 2x your salary to support your loved ones.
• Everyday savings and perks - Access to MyStaffShop, our employee rewards platform, offering savings across high street and online retailers, alongside eyecare support, flu jab reimbursement and lifestyle discounts.
• Support when you need it - Access to a 24/7 Employee Assistance Programme, occupational health services and confidential counselling.
• Learn and grow with us - Ongoing training and development, including internal learning pathways and apprenticeship opportunities.
• Making work easier - Free on-site parking available at most of our locations.