Funeral Service Operative

Heart of England Co-operative Society Ltd; Rugby; On-site; GBP 23,000 - 28,000; Full time

Benefits offered by this job

Staff discount

Discounts for Co‑operative Travel

Enhanced annual leave

Eye care

Pension contributions

Job summary

Heart of England Co-operative Funerals is seeking a Funeral Service Operative to provide compassionate care when bringing the deceased into our care and during funeral transport. The role requires superb driving skills and the ability to work as part of a team or independently, under pressure, with attention to detail.

The position is based at our Rugby care centre with a core 39-hour week and on-call evening/weekend shifts.

Qualifications

• Full UK driving licence.
• Minimum of 5 years driving experience.
• Excellent communication and customer service.
• Physically fit and able to participate in bearing duties.
• Flexible and dependable with professional demeanour.
• DBS checks will be conducted during pre-employment.

Responsibilities

• Be an ambassador for the business at all times.
• Dignified and respectful care of the deceased.
• Bring the deceased into our care.
• Drive and bear on funerals to exacting standards.
• Deliver the highest standards of client care.

Skills

Driving licence

Driving experience

Communication skills

Customer service

Professional demeanor

Physical fitness

Flexibility & reliability

Basic IT skills

Job description

At the Heart of England Co-operative Funerals we are a small, independent, regional business operating through 14 funeral homes in Coventry, Warwickshire, South Leicestershire, and Northamptonshire serving our client families to the very highest standards with our committed team of experienced professionals.

We are looking for a Funeral Service Operative who will provide an exceptional level of care when bringing the deceased into our care and whilst out on the day of the funeral. These colleagues need to have superb driving skills to transport our client families in comfort and safety in our ceremonial Hearses and Limousines. The role will require you to work effectively as part of a team, as well as being able to work on your own initiative and sometimes under pressure. We need a person who is caring as well as empathetic to the needs of our clients and our colleagues. Attention to detail is a prerequisite.

This role is based at our care centre in Rugby and we would prefer our applicants to be within a 5 mile radius. Working a core of 39 hours per week between our locations, there will also be additional hours working evening and weekends when participating in our ‘On call’ rota outside of normal office hours. The successful candidate will ideally have some experience in the Funeral Industry however this is not a requirement as full training will be provided once in post.

You will be responsible for:

• Being an ambassador for the business at all times
• Dignified and respectful care of the deceased
• Bringing the deceased into our care
• Driving and bearing on funerals, to exacting standards
• Delivering the highest standards of client care

Core skills requirements:

• Being committed to delivering excellent client service to the highest standards
• Excellent communication skills
• Well presented with a professional demeanour
• A full UK driving licence
• A minimum of 5 year’s driving experience
• Physically fit and able to participate in bearing duties
• A flexible and dependable approach to work
• Basic IT skills in relation to computer systems

If you’re successful in your application, we’ll perform some background checks as part of our pre-employment screening process. These will include a basic DBS (disclosure and barring service) check.

What will you get in return?

In return for their hard work, we offer our staff a comprehensive range of benefits such as:

• Staff discount in our 40 Food Stores and 14 Funeral branches.
• Discounts for Co-operative Travel and AHF Furniture stores.
• Enhanced annual leave (rising with service).
• Eye care – free eye tests.
• A competitive pension with up to 10% employer contributions.

Salary starting from £25,775 per annum (pro rata), with an increase after twelve weeks probation, with additional hours and On Call payments OTE is circa £29k per annum