Funeral Advisor

Central England Coop; Pitmaston; On-site; GBP 25,000 - 32,000; Full time

Benefits offered by this job

Fantastic colleague discount

Colleague Dividend

Learning and development opportunities

Paid volunteering leave

Wellbeing programme

Job summary

Central England Coop is seeking a Funeral Advisor to support families through the funeral arrangement process. You will blend empathy with organisation to guide clients from initial contact to service details, while ensuring costs are clear and appointments are handled with care.

You will also collaborate with Funeral Directors, manage related admin tasks, and help promote services in the local community, while adhering to policies and maintaining high standards.

Qualifications

• Compassionate nature and strong listening skills.
• Keen eye for detail and ability to handle complex information with care.
• Strong communication, organisation and administrative abilities.
• Full UK driving licence is essential and travel may be required.
• Flexible, empathetic team player with customer service focus.

Responsibilities

• Develop knowledge of services offered and help personalise funerals.
• Arrange funerals with attention to cost and transparency.
• Communicate arrangements clearly between family and Funeral Director.
• Handle administration with accuracy and sensitivity.
• Keep the Funeral Home clean, secure, and open/close as required.
• Promote Funeral Services within the local community as a cooperative member.
• Build relationships with hospitals, nursing homes, clergy and doctors.
• Comply with statutory and internal policies and procedures.

Skills

Compassionate nature

Active listening

Attention to detail

Communication skills

Administrative skills

Driving licence

Willingness to travel

Job description

What will you be doing?

Families who’ve experienced a loss need someone they can rely on, who’ll be willing to go the extra mile to make a heart-breaking situation easier to bear.

They’ll need someone to carefully guide them during one of hardest moments of their lives.

This is where you can make a real difference.

Joining us as Funeral Advisor, you’ll take pride in the day-to-day running of our Funeral homes – supporting our families, ensuring high standards and building trusted relationships.

Being a co-operative member, you’ll be flexible, and cover other Funeral Homes (as required) for sickness and holidays, as well as arranging funerals at the clients’ premises (as required).

In this varied role, you’ll blend empathy, organisation and local connection. You’ll be assisting families with all aspects of the funeral arrangement process- making sure that they feel well supported and informed.

Some of your key responsibilities will include:

• Through developing your knowledge of all the services we offer (including our coffin range, our choice of masonry and floral tributes), together with actively listening about the person who has died and understanding the families’ wishes, you’ll be able to provide the choices that they need to personalise the funeral service
• Arrange Funerals- paying attention to detail and transparency of cost
• Communicate clearly and accurately the arrangements between both the family and Funeral Director
• Administration duties – handling complex information with accuracy, sensitivity and care
• Making sure that the Funeral Home is kept clean and tidy all times as well as ensuring the security of the premises (including opening and closing of funeral home i.e. alarms)
• Acting as a co-operative member, promoting Funeral Services within the local community
• Build good working relationships with hospitals, nursing homes, local clergy and doctors.
• Comply with all statutory and internal policies and procedures

Working in our funeral homes means that you’ll need to be comfortable with duties that require you to have close treatment of the person who’s died- making sure that all activities are carried out respectfully and with dignity

Duties will include daily care checks of the person who’s died, preparation for visiting rooms- in which the coffin lid will be removed and checks carried out to make sure that the person who has died is ready for visiting again.

Please note as of 1st December 2023, new joiners to our Funeral Business will be subject to a standard DBS (Disclosure and Barring Service) check. All offers will be conditional on us receiving a satisfactory disclosure from the Disclosure and Barring Service.

How will I know if I am right for this role?

Due to nature of this role, you’ll need to bring a compassionate nature and be able to demonstrate active listening skills, enabling you to provide a high standard of support.

You’ll need a keen eye for detail as well as the ability to handle complex information with accuracy, sensitivity and care.

You’ll be comfortable in building good working relationships, both internally and externally.

A full UK Driving licence is essential, together with flexibility and a willingness to travel in the area when required.

You’ll need to bring strong communication, organisation and administrative skills. Prior experience in an administration role is desirable.

Everyone is welcome here. We’re happy to make reasonable adjustments so that all our candidates can show us how they’ll perform their role. There is a section in the application form where you can provide any additional information. Please use this section to include any reasonable adjustments you need, and we’ll do our best to support you through our recruitment process

What is in it for me?

In addition to our competitive salaries, our colleagues also benefit from:

Reward and Benefits

• Fantastic colleague discount - Reward ££’s and discounts across our Retail and Funeral businesses.
• Retail discounts -our hub offers colleagues access to hundreds of exclusive retail discounts, savings on days out and holiday discounts.
• Colleague Dividend - We pay a share of our profits to eligible colleagues as a thank you for their contribution to our success.
• Colleague recognition - we celebrate our colleague’s achievements both personally and professionally
• Personalised learning and development - with easy access to a wide range of training programmes
• Paid time for volunteering - we encourage our colleagues to spend three days per year taking part in volunteering, fully paid for by us.
• Enhanced family friendly policies - to help you feel fully supported during any significant life events.

  Wellbeing

• Annual health check kit and virtual GP – Finger prick blood test kit, that is sent to Square Healthcare for your personal healthcare report, and access to a virtual GP 7 days a week 8am to 8pm for you and your family.
• Colleague assistance programme – to support you and your family when you need it the most.
• Healthcare Cashplan - your wellbeing is important, so you’ve got the opportunity to contribute into a voluntary plan that helps pay towards a range of healthcare expenses.
• Company sick pay – We offer company sick pay to colleagues so that you can focus on getting better and returning to work in full health.
• Life Assurance - after an initial qualifying period, you’ll get free life assurance cover, that pays your nominated beneficiary if you die while you’re working for us.
• We’ve got you – our colleague wellbeing campaign, making