Funeral Director

Life Services Group; Greater London; Hybrid; GBP 32,000 - 34,000; Full time

Benefits offered by this job

25 days annual leave

Yearly bonus £300–£500

4% pension matched

Life assurance 2x salary

MyStaffShop discounts

Eyecare support

Flu jab reimbursement

24/7 EAP

Training and apprenticeships

Free on-site parking

Job summary

Dignity Funeral Directors is seeking an experienced Funeral Director at Bayswater, London, to oversee funeral operations with care and professionalism. You will guide families from first meeting through to the funeral, ensuring services meet the highest standards.

The role requires knowledge of funeral processes, regulatory compliance, and strong communication. Weekend and on-call work are expected, with support for training and development within Life Services Group.

Qualifications

• Experience leading funerals and guiding families.
• Full UK Driving Licence required.
• Strong knowledge of funeral processes and regulatory framework.
• Excellent communication and leadership skills.

Responsibilities

• Lead funeral services with professionalism and attention to detail.
• Run pre-funeral briefings to keep everything clear and coordinated.
• Take a consultative approach, helping families explore options.
• Collaborate with arrangers, specialists, Funeral Directors and care teams, keeping diary and records up to date.
• Assist with coffin preparation, handling of the deceased, and chapel duties as needed.
• Mentor less experienced team members and participate in training.
• Build relationships with care homes, celebrants and local religious/ethnic groups to support community engagement.

Skills

Funeral leadership

Driving licence

Funeral processes

Communication

Leadership

Regulatory knowledge

Manual handling

Weekend/on-call

PC literacy

Tools

Microsoft Office

Outlook

Internal systems

Job description

Position: Funeral Director
Location: J H Kenyon / J Hemp Funeral Directors, Bayswater - London
Job Type: Full-time, permanent - 38.33 hours per week
Salary: £32,807.41 per annum including additional payments

We're looking for an experienced, compassionate individual to join our team as a Funeral Director at J H Kenyon Funeral Directors, Bayswater, London. You'll oversee funeral operations, ensuring every service is delivered to the highest standard, while representing Dignity Funeral Directors and building trusted relationships in your local community.

Our Mission:

To help every family in Britain navigate the hardest moments of life with simplicity, dignity, kindness and exceptional care.

Our Vision:

The UK’s leading end-of-life company, helping 1 in 3 people across the UK to plan for and deal with death.

Why This Role Matters

This role calls for expert knowledge of funeral processes, care of the deceased, and legal and regulatory requirements, along with deep respect for cultural and religious beliefs. You'll coordinate your team with care and lead by example every day.

Your Impact and Responsibilities

As a Funeral Director, you're a calm, confident presence at the heart of our funeral care — guiding families from first meeting through to the day of the funeral and beyond, with clarity and compassion, and supporting aftercare, ashes, memorialisation and funeral plans.

As a Funeral Director, you will:

• Lead funeral services with professionalism and attention to detail.
• Run pre-funeral briefings to keep everything clear and well-coordinated.
• Take a consultative approach, helping families explore their options.
• Collaborate with arrangers, specialists, Funeral Directors and care teams, keeping the diary, resources and records on track.
• Assist with coffin preparation, handling of the deceased, and chapel duties where required.
• Mentor less experienced team members and take part in training and development.
• Build relationships with care homes, celebrants and local religious and ethnic groups to support community engagement.

Skills and Knowledge

• Experience leading funerals, working with the deceased, and supporting families.
• Full UK Driving Licence (essential).
• Strong working knowledge of funeral processes and the legal/regulatory framework that governs them.
• Excellent communication, leadership and organisational skills.
• Calm under pressure, with a respectful, compassionate approach to service.
• Physically capable of manual handling tasks, including coffin bearing.
• Able to work flexibly, including weekends and on-call.
• PC literate — Microsoft Office, Outlook and internal systems (training provided).

What you can expect from us

• Time to recharge – Up to 25 days' annual leave (rising with service) plus bank holidays.
• Extra reward – Yearly bonus of £300–£500.
• Planning for your future – 4% matched pension.
• Peace of mind – Life assurance at 2x salary.
• Everyday savings – MyStaffShop discounts, eyecare support and flu jab reimbursement.
• Support when you need it – 24/7 Employee Assistance Programme, occupational health and confidential counselling.
• Learn and grow – Ongoing training, internal learning pathways and apprenticeships.
• Making work easier – Free on-site parking at most locations.

What Sets Us Apart

• Meaningful purpose – Supporting families through the hardest moments of their lives.
• Grow with us – More career paths and leadership opportunities as our group grows.
• Shape the future – Help us become the UK's number one end-of-life provider and see the difference it makes.

Why Dignity Funeral Directors

Dignity Funeral Directors helps families say goodbye to the people they love with simplicity, dignity, kindness and exceptional care. Every day, our funeral teams across the country support families through some of life's hardest moments. As part of Life Services Group, Dignity Funeral Directors is also part of a wider mission to make end-of-life care more joined up, more supported and easier for families to navigate. Be there when families need you most; with work that matters, a team that supports you, and the training to build a career, whether you’ve done this before or not.

Dignity Funeral Directors is part of Life Services Group; the group bringing together Dignity Funeral Directors, CMG, Simplicity Cremations, Dignity Legal Services and Farewill. Together, we can support families across more of the end-of-life journey, while each brand keeps the name, identity and community connection people already know. For Dignity Funeral Directors, that means more investment in better training, better support and better tools for our funeral teams.

You’ll be part of a close-knit team who look out for each other and take real pride in their work. No two days are the same, and the work you do is noticed and valued.

If you want a job that is genuinely meaningful, helping families in your community through one of the hardest times in their lives; find your Life's work.

FCA Statement

Dignity Funeral Directors is part of a group that includes FCA-regulated activities. Some roles may require additional training, screening or regulatory checks, confirmed during recruitment.

Equality, Diversity and Inclusion Statement

We know diverse teams build a better place to work. Whoever you are, we'd love to hear from you — let us know if you need anything to make the process more accessible.