Funeral Branch Manager

Dignity Group; Manchester; On-site; GBP 31,000 - 38,000; Full time

Benefits offered by this job

Induction programme

Apprenticeship programme

Bonus potential

Life assurance

Employee assistance

Job summary

Dignity Group in Denton seeks a Funeral Branch Manager (Senior Funeral Director) to lead a team, deliver compassionate funeral services, and uphold regulatory standards. The role blends people leadership with operational excellence to ensure the branch performs with care, compliance, and commercial awareness.

You will guide families through options, manage service delivery, and build relationships with care homes and community groups, while leading local marketing efforts.

Qualifications

• Experience leading teams in service-led environments.
• Strong track record of maintaining standards and compliance.
• Calm decision-making in emotionally sensitive situations.

Responsibilities

• Lead and develop the funeral branch team.
• Maintain high service and care standards.
• Ensure regulatory training and audit readiness.
• Oversee cost control and branch performance.
• Build a strong local presence and community relationships.

Skills

Team leadership

Regulatory compliance

Customer care

Operational management

Driving licence

Job description

Position: Funeral Branch Manager

Location: S. P Astley Funeral Directors, Denton

Job Type: Full time, 38.33 Hours per week

Salary: £34,342.15 per annum

Lead with care. Lead with standards. Lead with purpose.

We are looking for a compassionate, capable and commercially aware individual to join our team as Funeral Branch Manager in Denton. Internally, this role carries the contractual title of Senior Funeral Director, reflecting its seniority and responsibility within our funerals business.

This is a leadership role for someone who combines empathy with operational strength. You’ll guide families through some of the most important moments of their lives while leading your team to deliver consistently high standards, regulatory excellence and sustainable branch performance.

Why This Role Matters

Every branch is built on trust, trust from families, colleagues and the wider community.

As a Senior Funeral Director you are the standard-setter. Around 70% of your time will be spent delivering and overseeing funeral services. The remaining time will focus on leading people, maintaining operational control, managing compliance and ensuring the branch performs both commercially and professionally.

You will be responsible for:

• Leading and developing your team
• Maintaining high service and care standards
• Ensuring regulatory compliance and audit readiness
• Supporting at-need performance and funeral plan conversations
• Building a strong, visible local presence

Your Impact

Lead and Support Funeral Services

• Deliver complex funeral arrangements with professionalism and empathy
• Guide families clearly through options and next steps
• Run pre-funeral briefings and oversee service delivery
• Observe arrangements and funerals to uphold care standards

Manage and Develop the Team

• Lead recruitment, onboarding and ongoing 1:1 performance conversations
• Manage rotas, holiday and sickness cover
• Ensure regulatory training and compliance standards are met
• Embed accountability, professionalism and ownership
• Support succession planning and development

Drive Operational Excellence

• Oversee branch standards and high-quality care of the deceased
• Maintain accurate records and legal documentation
• Ensure inspection readiness and regulatory compliance
• Monitor costs including overtime and hire cars
• Identify service improvements and implement change

Build Local Presence

• Lead local marketing activity
• Develop relationships with care homes, celebrants and community groups
• Represent the branch at memorials and events
• Promote services in a supportive, consultative way

What We’re Looking For

We welcome applications from candidates with:

• Experience leading and developing teams in service-led environments
• A strong track record of maintaining standards and compliance
• Confidence operating within regulated or policy-driven environments
• Commercial awareness and comfort working with targets and cost control
• Strong organisational and documentation skills
• Calm decision-making in emotionally sensitive situations
• A full UK driving licence
• Flexibility to work evenings, weekends and on-call

Funeral Sector Experience Is Desirable But Not Essential.

We are open to candidates from other regulated, service-focused industries where high standards, community engagement and people leadership are central.

What We Offer

• Comprehensive induction and structured development
• Opportunity to complete professional qualifications via our apprenticeship programme
• Bonus potential
• Life assurance cover
• Employee Assistance Programme
• 30-33 days holiday (including Bank Holidays)
• Contributory pension scheme