Fundraising Systems Executive

King's Trust; Greater London; On-site; GBP 27,000 - 32,000; Full time

Benefits offered by this job

Great holiday package!

Flexible working!

Volunteer for and/or attend events

In-house learning platform

Benefits platform

Personal development networks KT CAN,

KT GEN, KT DAWN, PULSE networks

Fantastic Family leave!

Interest-free season ticket loans

Pension scheme contribution

Life assurance cover

Job summary

The King's Trust is seeking a Fundraising Systems Executive to support and improve our fundraising systems, with a focus on Microsoft Dynamics 365 CRM. Working within our Application Support team, you will help ensure our systems remain reliable, efficient and user-friendly for fundraising teams.

You will collaborate with developers, testers and business stakeholders to investigate issues, support users and drive continuous improvement of our fundraising technology.

Qualifications

• Experience with Dynamics 365 CRM in a fundraising or not-for-profit context.
• Proven ability to diagnose issues, manage priorities and support end users.
• Strong communication skills to explain technical concepts to non-technical stakeholders.

Responsibilities

• Support and improve fundraising systems with a focus on Dynamics 365 CRM.
• Investigate issues, assist users and work with developers, testers and business stakeholders.
• Contribute to continuous improvement of fundraising technology and processes.

Skills

Dynamics 365 CRM

Application support

Stakeholder communication

Job description

Select how often (in days) to receive an alert:

Salary:£25,092.00 to £28,783 (National), £27,124 to £32,314 (London), dependent on your location, skills, knowledge and experience

Location: Any UK Trust Office

Interviews: 3rd of November on Microsoft Teams

As a Fundraising Systems Executive, you will play a key role in supporting and improving our fundraising systems, with a particular focus on Microsoft Dynamics 365 CRM. Working within our Application Support team, you will help ensure our systems remain reliable, efficient and user-friendly, enabling fundraising teams to make the most of the technology available to them.

You will be part of a collaborative Technology team, working alongside developers, testers, product specialists and business stakeholders to investigate issues, support users, and contribute to the continuous improvement of our fundraising systems and processes.

This role is ideal for someone with strong analytical and problem-solving skills who enjoys diagnosing issues, managing competing priorities and delivering excellent support to end users. You'll act as a first point of contact for application-related queries, investigate system and integration issues, and help identify opportunities to improve how we work.

We're looking for someone with experience of Dynamics 365 CRM, alongside experience working in an application support, service desk or systems support environment. Experience investigating data and integration issues, producing operational reporting, and communicating technical concepts to non-technical stakeholders will be important. Experience within the not-for-profit sector would be advantageous.

If you enjoy balancing reactive support with proactive system improvement and want to help shape the future of our fundraising technology, we'd love to hear from you.

Why do we need Fundraising Systems Executives?

Last year, we helped more than 40,000 Young People, with three in four young people on our programmes moving into a positive outcome in work, education or training. The young people we help face a range of challenges, such as unemployment, mental health issues or some who have been in trouble with the law. We believe allyoung people should have the chance to succeed, and thatyoung people are the key to a positive and prosperous future for all of us. We want to continue having a positive impact on young people's lives and we couldn't do this without the important work of Fundraising Systems Executives!

Perks for working at The Trust!

• Great holiday package! 30 days annual leave entitlement, plus bank holidays. Office closure on the days between Christmas and New Year
• Flexible working! Where operationally possible, our roles require a combination of office days and working from home (please speak to the hiring manager about this particular role)
• You can volunteer for and/or attend events – The King's Trust Awards, Pride, active events etc.
• In-house learning platform! Develop your skills for your career and your role
• Benefits platform! Everything from health and financial well-being support to discounts on your favourite restaurants, shops and cinemas.
• Personal development opportunities through our Networks – KT CAN (Cultural Awareness Network), KT GEN (Gender Equality Network), KT DAWN (Disability & Wellbeing Network), and PULSE (LGBTQIA+ Network).
• Fantastic Family leave! Receive 13 weeks of full pay and 13 weeks of half pay for maternity and adoption leave. Receive 8 weeks of full pay for paternity leave.
• Interest-free season ticket loans
• The Trust will contribute 5% of your salary to the Trust Pension Scheme
• Generous life assurance cover (4 x annual salary)

Here at The King's Trust, we're committed to Equality, Diversity and Inclusion. We want to be an organisation that's representative of the communities we serve, which is why we strive for diversity of age, gender identity, sexual orientation, disability, race, religion and sex. Our goal is to create an environment where everyone, from any background, can be themselves and do the best work of their lives.

We are looking for people that can bring different perspectives and experiences and especially welcome applications from those who are underrepresented in our organisation and sector, such as candidates from Black, Asian and Minority Ethnic backgrounds.

We're a Stonewall Top 100 Employer and we are an employer that is Disability Confident. Our staff, volunteers and young people are supported by KT CAN (our Cultural Awareness Network), KT GEN (Gender Equality Network), KT DAWN (Disability & Wellbeing Network) and PULSE (LGBTQIA+ Network). For more information, please click here.

Safeguarding

The King's Trust is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment. As part of this commitment, we undertake basic disclosure checks in accordance with the Codes of Practice for all roles within the Trust, and for our roles working directly with young people, at an enhanced level. Having a criminal record will not automatically exclude applicants.

Location: London, GB, SE1 8EG Home, GB, Home Manchester, GB, M4 6JG Birmingham, GB, B5 6DR Leeds, GB, LS1 5AW Home, GB, AB Home, GB, Home