Fundraising Systems Executive

The King's Trust; Greater London; On-site; GBP 25,000 - 32,000; Full time

Benefits offered by this job

Holiday entitlement

Flexible working

Volunteer events

Learning platform

Benefits platform

Networks (KT CAN, KT GEN, KT DAWN, PUL

Family leave

Job summary

The King's Trust is seeking a Fundraising Systems Executive to help run and improve our fundraising platforms, with a focus on Microsoft Dynamics 365 CRM. You will work in the Application Support team to keep systems reliable and user-friendly, enabling fundraising teams to maximise technology.

Ideal candidates have experience with Dynamics 365 CRM in an application support or service desk environment, plus ability to translate technical concepts for non-technical stakeholders and to investigate

Qualifications

• Experience with Dynamics 365 CRM in a application support/service desk environment.
• Ability to investigate data and integration issues and produce operational reporting.
• Ability to communicate technical concepts to non-technical stakeholders.

Responsibilities

• First point of contact for application-related queries and issues.
• Investigate system and integration issues and support users.
• Contribute to continuous improvement of fundraising systems and processes.

Skills

Dynamics 365 CRM

Analytical thinking

Problem solving

Job description

Contract Details

Contract Type: Permanent
Hours: Full Time, 35 hours per week
Closing Date: 23:59 on 25/10/2026
Salary: £25,092.00 to £28,783 (National), £27,124 to £32,314 (London), dependent on your location, skills, knowledge and experience
Location: Any UK Trust Office
Interviews: 3rd of November on Microsoft Teams

Role Overview

As a Fundraising Systems Executive, you will play a key role in supporting and improving our fundraising systems, with a particular focus on Microsoft Dynamics 365 CRM. Working within our Application Support team, you will help ensure our systems remain reliable, efficient and user-friendly, enabling fundraising teams to make the most of the technology available to them.

You will be part of a collaborative Technology team, working alongside developers, testers, product specialists and business stakeholders to investigate issues, support users, and contribute to the continuous improvement of our fundraising systems and processes.

This role is ideal for someone with strong analytical and problem-solving skills who enjoys diagnosing issues, managing competing priorities and delivering excellent support to end users. You'll act as a first point of contact for application-related queries, investigate system and integration issues, and help identify opportunities to improve how we work.

We're looking for someone with experience of Dynamics 365 CRM, alongside experience working in an application support, service desk or systems support environment. Experience investigating data and integration issues, producing operational reporting, and communicating technical concepts to non-technical stakeholders will be important. Experience within the not-for-profit sector would be advantageous.

If you enjoy balancing reactive support with proactive system improvement and want to help shape the future of our fundraising technology, we'd love to hear from you.

Why do we need Fundraising Systems Executives?

Last year, we helped more than 40,000 Young People, with three in four young people on our programmes moving into a positive outcome in work, education or training. The young people we help face a range of challenges, such as unemployment, mental health issues or some who have been in trouble with the law. We believe all young people should have the chance to succeed, and that young people are the key to a positive and prosperous future for all of us. We want to continue having a positive impact on young people’s lives and we couldn’t do this without the important work of Fundraising Systems Executives!

Perks for working at The Trust!

• Great holiday package! 30 days annual leave entitlement, plus bank holidays. Office closure on the days between Christmas and New Year
• Flexible working! Where operationally possible, our roles require a combination of office days and working from home (please speak to the hiring manager about this particular role)
• You can volunteer for and/or attend events - The King's Trust Awards, Pride, active events etc.
• In-house learning platform! Develop your skills for your career and your role
• Benefits platform! Everything from health and financial well-being support to discounts on your favourite restaurants, shops and cinemas.
• Personal development opportunities through our Networks - KT CAN (Cultural Awareness Network), KT GEN (Gender Equality Network), KT DAWN (Disability & Wellbeing Network), and PULSE (LGBTQIA+ Network).
• Fantastic Family leave! Receive 13 weeks of full pay and 13 weeks of half pay for maternity and adoption leave. Receive 8 weeks of full pay for paternity leave.
• Interest-free season ticket loans
• The Trust will contribute 5% of your salary to the Trust Pension Scheme
• Generous life assurance cover (4 x annual salary)

Equal Opportunities

Here at The King's Trust, we're committed to Equality, Diversity and Inclusion. We want to be an organisation that's representative of the communities we serve, which is why we strive for diversity of age, gender identity, sexual orientation, disability, race, religion and sex. Our goal is to create an environment where everyone, from any background, can be themselves and do the best work of their lives.

We are looking for people that can bring different perspectives and experiences and especially welcome applications from those who are underrepresented in our organisation and sector, such as candidates from Black, Asian and Minority Ethnic backgrounds.

We're a Stonewall Top 100 Employer and we are an employer that is Disability Confident. Our staff, volunteers and young people are supported by KT CAN (our Cultural Awareness Network), KT GEN (Gender Equality Network), KT DAWN (Disability & Wellbeing Network) and PULSE (LGBTQIA+ Network).

Safeguarding

The King's Trust is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment. As part of this commitment, we undertake basic disclosure checks in accordance with the Codes of Practice for all roles within the Trust, and for our roles working directly with young people, at an enhanced level. Having a criminal record will not automatically exclude applicants.

a Note For Recruitment Agencies

We prefer to hire people directly, but we do have a preferred supplier list for when we need a helping hand. We'll be in touch directly if we need you!