Fundraising & Operations Manager

South West Community Chaplaincy; Greater London; Hybrid; GBP 45,000 - 70,000; Full time

Job summary

Beyond is seeking a versatile Fundraising & Operations Manager to grow income and the charity’s infrastructure. The role blends donor development with in-house operational systems, including CRM ownership and KPI reporting for the CEO and Trustees. Regular donor meetings in London and agile collaboration with a small, largely remote team are expected.

The successful candidate will balance fundraising delivery with data hygiene, ensuring compliant practice and scalable processes as Beyond grows.

Qualifications

• Proven track record in fundraising with major donors, trusts or foundations.
• Experience managing a CRM/database and using data/reporting to inform decisions.
• Excellent written communication for proposals, cases for support or donor reports.
• Strong relationship-building skills for senior donors and stakeholders.
• Interest in operational processes, systems and data hygiene.
• Highly organised, able to manage a varied workload with minimal supervision.
• Understanding of UK GDPR, PECR and fundraising compliance.

Responsibilities

• Research and cultivate prospective major donors, trusts, foundations and corporate partners.
• Write compelling proposals and manage full fundraising cycle from research to reporting.
• Build and manage fundraising pipeline with accurate CRM records.
• Coordinate freelance bid writer/trust fundraiser and align on priorities and deadlines.
• Plan donor meetings including travel to London and brief/ accompany CEO or Trustees.
• Develop stewardship communications and impact reporting for donors.
• Identify new income opportunities with the CEO to prioritise impact.
• Support recruitment and coordination of ambassadors and volunteers.
• Develop and maintain case for support materials.
• Monitor fundraising trends and compliance to keep Beyond current.

Skills

Fundraising

CRM management

Donor development

Data reporting

Stakeholder management

Tools

Salesforce

Donorfy

Beacon

Job description

Youth mental health charity Beyond is growing, and we're looking for a versatile, hands-on Fundraising & Operations Manager to help us build the income and the infrastructure that will sustain that growth.

This is a dual role. On one side, you'll be a front-facing fundraiser: researching, cultivating and stewarding relationships with major donors, trusts and foundations, and corporate partners, and representing Beyond confidently and warmly in donor meetings, including regular in-person meetings in London. On the other, you'll be the person who makes sure the fundraising engine actually runs — owning our supporter database, our income processes, our reporting, and the systems that let a small, largely remote team work efficiently and compliantly.

We don't yet have the scale to justify a Head of Fundraising, or separate fundraising and operations roles so we need someone equally comfortable picking up the phone to a major donor and getting under the bonnet of a CRM. You'll work closely with the CEO and Trustees to shape and deliver fundraising priorities, but the emphasis throughout is on personal delivery: building the pipeline, closing the gift, and keeping the data and systems behind it clean, current and useful.

This is a great opportunity for an experienced fundraiser with a genuine interest in systems and process, or an operations-minded fundraising generalist, to help shape both the income and the infrastructure of a growing youth mental health charity from an early stage.

Key Responsibilities

Fundraising & Donor Development

• Research, identify and cultivate prospective major donors, trusts, foundations and corporate partners.
• Personally write compelling proposals, applications and cases for support, managing the full cycle from research through to reporting.
• Build and manage a fundraising pipeline, ensuring accurate, timely record-keeping and follow-up in Beyond's CRM.
• Manage and coordinate Beyond's freelance bid writer/trust fundraiser, agreeing priorities and deadlines, and working together on the pipeline of trust and foundation applications and funder reports to ensure a consistent quality and voice.
• Plan and attend donor and prospect meetings, including regular travel to London, representing Beyond and, where appropriate, briefing and accompanying the CEO or Trustees.
• Develop and deliver stewardship communications for existing donors, including personalised updates, thank-you communications and impact reporting.
• Work with the CEO to identify new income opportunities and revenue streams, and to prioritise effort where it will have the greatest impact.
• Support the recruitment, briefing and coordination of ambassadors and volunteers who help open doors to new supporters.
• Contribute to the development and upkeep of Beyond's case for support materials.
• Keep abreast of fundraising trends, regulation and best practice, ensuring Beyond's approach remains current and compliant.

Operations & Systems

• Act as Beyond's in-house lead for the CRM/supporter database, ensuring records are accurate, clean, deduplicated and well maintained.
• Record and reconcile income across all streams (major donors, trusts, corporates, individual giving, events), working with the CEO/Finance on monthly reconciliation and correct coding.
• Manage Gift Aid declarations and claims.
• Produce regular income, pipeline and KPI reporting for the CEO and Trustees.
• Own data compliance across fundraising activity, including UK GDPR, PECR and the Fundraising Code of Practice — managing consent, communication preferences and suppression lists.
• Act as the point person for prospect research activity, ensuring any tools or third-party providers used are compliant with data protection requirements and best practice.
• Create and maintain templates, workflows and simple systems that make fundraising and stewardship more efficient as Beyond grows.
• Provide light-touch administrative support for fundraising events (registrations, sponsorship tracking, data imports) as needed.
• Identify and help implement improvements to operational processes and systems, escalating and troubleshooting issues as they arise.

General

• Work in accordance with Beyond's vision, mission and values, and all relevant policies and procedures.
• Follow Beyond's safeguarding policy and procedures at all times.
• Undertake other tasks and responsibilities commensurate with the role as Beyond's needs evolve.

About You

You'll be a fundraiser at heart who also enjoys, or is genuinely willing to own, the operational and data side of the job. You'll be equally comfortable in a donor meeting in London and working through a data cleanse or a reporting dashboard at your desk.

Essential

• A proven track record in fundraising, with demonstrable experience securing income from major donors, trusts and foundations and/or corporate partners.
• Experience managing a CRM or database and working with/building bespoke GPTs, using data and reporting to inform decision-making.
• Excellent written communication skills, with experience producing compelling proposals, cases for support or donor reports.
• Strong relationship-building skills, with the confidence to represent a small charity to senior donors and stakeholders.
• A genuine interest in, and appetite for, operational processes, systems and data hygiene, not just fundraising delivery.
• Highly organised, with the ability to manage a varied and independent workload with minimal day-to-day supervision.
• A solid working understanding of UK GDPR, PECR and fundraising compliance and best practice.
• Comfortable operating as a hands-on generalist within a small, largely remote charity team.
• Willingness and ability to travel to London on a regular basis for donor and prospect meetings.

Desirable

• Experience of fundraising and/or operations within the youth, mental health or wider health and wellbeing sector.
• Experience with common sector CRM platforms (e.g. Donorfy, Beacon, Salesforce or similar).
• Experience setting up or improving fundraising systems and processes from an early stage.
• Experience working within a small or scaling charity, or in a remote/hybrid team.
• Experience within the charity sector is an advantage, but we're just as interested in transferable experience from smaller or resource-constrained organisations where you've had to be a genuine generalist.
• Flexible working arrangements, subject to the needs of the role.

About Beyond

Beyond is a youth mental health charity tackling the growing mental health crisis affecting young people in the UK. We strive to address the lack of access to mental health support and create opportunities for early and personalised interventions, guided by our commitment to transforming society's approach to youth mental health.

Our vision is a world where every young person has equitable access to effective mental health support at the right moment, allowing them to lead fulfilling lives and reach their full potential.

We have three strategic initiatives that deliver our mission:

• Schools Programme – providing educational settings with crucial access to mental health interventions.
• Education platform (Now & Beyond) – free, youth-approved, curriculum-aligned mental health lesson materials for 4–18 year olds, reaching over 2 million young people, educators and parents since 2021.
• Youth Participation – young people with lived experience who inform everything we do and are supported to become influential voices for their generation.

Only shortlisted candidates will be contacted for interview. Beyond is an equal opportunity employer and welcomes applications from individuals of all backgrounds.