Fundraising and Supporter Service Executive

Cancer Research UK (CRUK); Oxford; Remote; GBP 23,000 - 28,000; Full time

Job summary

Cancer Research UK is seeking a Customer Service Executive to join our Supporter Services team on a homebased contract. You will build meaningful relationships with supporters across multiple channels and deliver personalised experiences that drive donor engagement.

The role is full time (35 hours per week) with a starting salary of £25,826 plus benefits. You must be eligible to work in the UK; visa sponsorship is not available.

Qualifications

• Passion for delivering outstanding supporter experiences and building meaningful relationships.
• Experience in customer service, supporter-focused, charity, sales environment or contact centre is desirable.
• Proficiency with digital channels and ability to engage supporters in a natural, personalised way.

Responsibilities

• Building genuine, long-term relationships with supporters across phone, email, live chat, social media and written correspondence.
• Delivering exceptional supporter experiences by understanding motivations, needs and interests, and providing personalised solutions.
• Identifying opportunities to deepen supporter engagement through fundraising, events, volunteering, campaigning, regular giving and other meaningful ways to get involved.
• Resolving enquiries and complaints with empathy, professionalism and sound judgement to create positive outcomes and strengthen supporter loyalty.
• Maintaining accurate records and ensuring excellent stewardship through timely follow-up and effective management of supporter interactions.
• Supporting Cancer Research UK's mission by consistently achieving quality, service, productivity and supporter satisfaction standards.

Skills

Excellent communication

Relationship building

Multichannel service

Empathy and problem solving

Attention to detail

Tools

CRM software

Job description

£25,826 plus benefits

Reports to: Supporter Services Manager

Directorate: Marketing, Fundraising & Engagement

Contract: We have both permanent and fixed term contract roles

Hours: Full time 35 hours per week

Location: Homebased (Anywhere in the UK)

Closing date: 13th November 2026 23:55

Visa sponsorship: You must be eligible to work in the UK to apply for this vacancy. Cancer Research UK is not able to offer visa sponsorship.

Recruitment process: competency-based interview

Interview date: applicants will be shortlisted as they come in and interviews will start week commencing 16th November

At Cancer Research UK, we exist to beat cancer.

Every supporter has a story, a reason for giving, and a desire to make a difference. As a Customer Service Executive, you'll be at the heart of those journeys, helping people feel connected to a cause that changes lives.

This isn't a traditional customer service role. Every conversation is an opportunity to build a relationship, understand what motivates someone, and help them maximise their impact on our mission to create a world where everybody can lead longer, better lives, free from the fear of cancer.

Whether you're supporting a fundraiser preparing for their first event, helping a long-standing donor explore new ways to get involved, or providing guidance during difficult and emotional moments, you'll deliver personalised experiences that inspire deeper engagement and lasting loyalty. If you're passionate about helping people, building meaningful connections and making every interaction count, we'd love to hear from you.

What will I be doing?

• Building genuine, long-term relationships with supporters across phone, email, live chat, social media and written correspondence.
• Delivering exceptional supporter experiences by understanding individual motivations, needs and interests, and providing personalised solutions.
• Identifying opportunities to deepen supporter engagement through fundraising, events, volunteering, campaigning, regular giving and other meaningful ways to get involved.
• Resolving enquiries and complaints with empathy, professionalism and sound judgement to create positive outcomes and strengthen supporter loyalty.
• Maintaining accurate records and ensuring excellent stewardship through timely follow-up and effective management of supporter interactions.
• Supporting Cancer Research UK's mission by consistently achieving quality, service, productivity and supporter satisfaction standards.

What are we looking for?

• A passion for delivering outstanding supporter or customer experiences and building meaningful relationships.
• Excellent communication skills with the confidence to engage people across a variety of channels.
• Strong listening skills, emotional intelligence and an ability to understand what matters most to supporters.
• Experience working in a customer-focused, supporter-focused, fundraising, charity, sales environment or a contact centre.
• A growth mindset with a proactive and organised approach. Strong attention to detail and the ability to manage competing priorities.
• Confidence using digital systems and identifying opportunities to encourage engagement in a natural, supporter-focused way.

Our organisation values are designed to guide all that we do.

Bold: Act with ambition, courage and determination

Credible: Act with rigour and professionalism Human: Act to have a positive impact on people

Together: Act inclusively and collaboratively

We’re looking for people who can believe in and embody these organisation values and can use them to drive forward progress against our mission to beat cancer.

If you’re interested in applying and excited about working with us but are unsure if you have the right skills and experience we’d still love to hear from you.

Eligibility criteria

Internal candidates should ideally have completed their 6-month ‘getting started’ period before applying for other roles. You should also advise your current line manager at the point you make an internal application, or at the latest, at the point of being invited for an interview.

• completed their getting started period
• discussed their intention to apply and gained approval to apply with their line manager
• been in their substantive (home) role for at least 6 months (this is only applicable if you have previously been on secondment)

If you do not confirm that you meet these requirements, we will not be able to progress your application.

For information about internal learning and development at Cancer Research UK please visit Fuse.

What will I gain?

We create a working environment that supports your wellbeing and provide a generous benefits package, a wide range of career and personal development opportunities and high-quality tools. Our policies and processes enable you to improve your work-life balance, take positive steps in your career and achieve your personal wellbeing goals

You can explore our benefits by visiting our careers web page.

For more updates on our work and careers, follow us on: Linked In, Facebook, Instagram, X and YouTube.

Our vision is to create a charity where everyone feels like they belong, benefits from and participates in, the work we do. We actively encourage applications from people of all backgrounds and cultures, in particular those from ethnic minority backgrounds who are currently under-represented.

We want to see every candidate performing at their best throughout the job application process, interview process and whilst at work. We therefore ask you to inform us of any concerns you have or any adjustments you might need to enable this to happen.

Unfortunately, we are unable to recruit anyone below the age of 18, so that we can protect young people from health & safety and safeguarding risks.