Fundraising Database Administrator

St Nicholas Hospice Care; Bury St Edmunds; On-site; GBP 22,000 - 32,000; Full time

Benefits offered by this job

Group pension plan

NHS Pension continuation

Blue Light Card

Social events

Job summary

St Nicholas Hospice Care is seeking a meticulous Fundraising Database Administrator to join our income generation team. You will accurately process donations, manage the Donorflex CRM, and ensure supporters receive timely, personalised communications.

Your data skills will support transparent reporting and compliance across fundraising activities. You will work closely with fundraising, finance and marketing colleagues to enhance donor stewardship and contribute to our charity's mission in West

Qualifications

• Experience working with a CRM system and managing data.
• Strong administrative and data processing skills.
• High attention to detail and accuracy.
• Confident using Microsoft Excel.
• Excellent communication and customer service skills.
• Experience in a charity or fundraising environment is desirable but not essential.

Responsibilities

• Processing and reconciling donations from multiple income streams.
• Importing and managing data within our CRM system.
• Administering Gift Aid and ensuring compliance.
• Producing personalised supporter communications and thank-you letters.
• Delivering excellent supporter care and responding to enquiries.
• Supporting volunteers and contributing to wider fundraising administration.

Skills

CRM experience

Data processing

Attention to detail

Communication skills

Customer service

Tools

Microsoft Excel

CRM software

Job description

Call our 24/7 advice line for health care professionals and families if you need support with symptom management and end of life care - 01284 766133.

If you have used our Hospice's services, please consider taking some time to inform us of your experience.

St Nicholas Hospice Care is a successful charity serving the local area of West Suffolk and Thetford. Every year we support nearly 2,000 local people, delivering care across multiple settings. Our services are not just for patients, but for their family and friends too, and include everything from specialist medical care to bereavement support and practical help.

Are you detail-driven, digitally confident, and passionate about delivering excellent supporter care? Join St Nicholas Hospice Care and play a vital role in helping us raise the funds needed to support people facing dying, death and grief across West Suffolk and Thetford.

As our Fundraising Database Administrator, you’ll be at the heart of our income generation team—accurately processing donations, maintaining our CRM database (Donorflex), and ensuring every supporter receives a positive and meaningful experience. You’ll work closely with colleagues across fundraising, finance, and marketing, helping to ensure all income is recorded, reconciled, and communicated effectively.

What you’ll be doing

• Processing and reconciling donations from multiple income streams
• Importing and managing data within our CRM system
• Administering Gift Aid and ensuring compliance
• Producing personalised supporter communications and thank-you letters
• Delivering excellent supporter care and responding to enquiries
• Supporting volunteers and contributing to wider fundraising administration

About you

• Experience working with a CRM system and managing data
• Strong administrative and data processing skills
• High attention to detail and accuracy
• Confident using Microsoft 5, particularly Excel
• Excellent communication and customer service skills
• Experience in a charity or fundraising environment is desirable but not essential

You’ll be part of a compassionate, collaborative team dedicated to making a real difference in people’s lives, ensuring every supporter feels valued and every donation counts.

Working for us:

As an employee you will receive the following benefits:

25 days annual leave increasing to 29 with service (pro rata for part time employees)

Access to a group pension plan or continuation of NHS Pension (subject to criteria)

Access to Blue Light Card scheme

Social events (such as photography group, quiz nights, picnics and more)

For further information, please contact Nick Fitton, CRM and Data Insights Manager at [e-mail]

We look forward to hearing from you!

For further information, please contact Nick Fitton, CRM and Data Insights Manager at [e-mail]