Functional Consultant Billing

JR United Kingdom; Reading; On-site; GBP 45,000 - 70,000; Full time

Job summary

A leading company is seeking a Functional Consultant to join their Project Teams in Reading. You will be responsible for implementing the UMAX solution and ensuring customer satisfaction through effective communication and project management. Candidates should have extensive ERP/Billing experience and a strong ability to interact with clients and team members. The position offers excellent training and career development opportunities in a dynamic environment.

Benefits

Initial training

Career development

Competitive salary and benefits

Supportive team environment

Qualifications

• Experience with large, complex ERP/CRM project implementations (4-7 years).
• Must have experience with Billing processes.
• Strong understanding of customer business processes.

Responsibilities

• Manage customer expectations and translate functional requirements into solutions.
• Attend workshops and guarantee quality of the solution.
• Develop knowledge within the Utility market and transfer knowledge to colleagues.

Skills

Analytical skills

Problem-solving

Communication

Customer orientation

Education

Master’s degree or equivalent experience

Tools

Microsoft Dynamics 365

Job description

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You will join one of the Project Teams responsible for the successful & timely implementation of the UMAX* solution at our customers’ premises in the UK.

The role is UK based and requires relevant ERP implementation experience within the Billing domain.

*UMAX integrates CRM, billing, invoicing, cash collection, meter data, asset and service management modules in one solution, offering utilities the tools & processes for effective sales, increased customer contribution margins, reduced lead times and streamlined operations. By doing so, it enables them to take operational performance and customer experience to higher levels, while cutting costs to serve.

As our Functional Consultant, you…

• are the link between Business and IT
• manage customer expectations, and translate Business & Functional requirements into application solutions
• attend workshops & meetings with the customer onsite
• follow up on testing and guarantee quality of the solution
• contribute to the further evolution of the Itineris standard UMAX solution
• take ownership of the assigned modules in the project and interact with other team members (Functional Solution Architect, Developers, Testers…)
• also collaborate closely with the Project Manager and Service Delivery Consultants
• participate in the project progress meetings and proactively identify risk areas
• apply your expertise to deliver high quality consulting services to new and existing customers
• continuously develop and extend your knowledge within the Utility market, and transfer knowledge to other colleagues
• has strong analytical skills (master’s degree or equivalent through experience)
• experience with Billing processes is a MUST
• has at least 4 -7 years’ experience as a Functional Consultant in the context of large, complex ERP/CRM project implementations
• is expert in identifying business requirements and has an excellent understanding of customers’ business processes
• experience with Microsoft Dynamics 365 is a 'plus'
• has excellent oral and written communications skills
• is willing to travel - depending on the project implementation phase - to the client (Reading area)
• is a dynamic team player with true problem-solving mentality
• is hands-on, likes to take initiatives and is driven by quality
• is 100% customer oriented and adapts swiftly to fast-paced and quickly changing environments

We offer you...

• a warm welcome! Enthusiastic colleagues will help you integrate and quickly feel at ease with us
• to gain valuable experience in a fast-changing technological market
• in-depth initial training, long term career development and personal growth
• an attractive & competitive salary with fringe benefits