Functional Consultant Billing

Itineris; High Wycombe; On-site; GBP 50,000 - 70,000; Full time

Job summary

A leading company specializing in ERP and CRM solutions is seeking a Functional Consultant to join their project teams in the UK. This role involves managing customer expectations, delivering high-quality consulting services, and contributing to the UMAX solution's evolution. Ideal candidates possess strong analytical capabilities, a deep understanding of billing processes, and a solid background in ERP/CRM implementations. A master's degree or equivalent experience is desired, along with excellent communication skills and a commitment to customer satisfaction.

Benefits

In-depth initial training

Long-term career development

Competitive salary with fringe benefits

Excellent work-life balance

Qualifications

• 4-7 years’ experience as a Functional Consultant in ERP/CRM projects.
• Strong experience with Billing processes.
• Expertise in identifying business requirements.

Responsibilities

• Manage customer expectations and translate requirements into solutions.
• Attend workshops and follow up on testing quality.
• Contribute to the evolution of UMAX solution.

Skills

Analytical skills

Problem-solving

Communication skills

Customer orientation

Education

Master’s degree or equivalent experience

Tools

Microsoft Dynamics 365

Job description

You will join one of the Project Teams responsible for the successful & timely implementation of the UMAX* solution at our customers’ premises in the UK.

The role is UK based and requires relevant ERP implementation experience within the Billing domain.

*UMAX integrates CRM, billing, invoicing, cash collection, meter data, asset and service management modules in one solution, offering utilities the tools & processes for effective sales, increased customer contribution margins, reduced lead times, and streamlined operations. By doing so, it enables them to take operational performance and customer experience to higher levels, while cutting costs to serve.

As our Functional Consultant, you…

• are the link between Business and IT, manage customer expectations, and translate Business & Functional requirements into application solutions
• attend workshops & meetings with the customer onsite
• follow up on testing and guarantee quality of the solution
• contribute to the further evolution of the Itineris standard UMAX solution
• take ownership of the assigned modules in the project and interact with other team members (Functional Solution Architect, Developers, Testers…)
• collaborate closely with the Project Manager and Service Delivery Consultants
• participate in the project progress meetings and proactively identify risk areas
• apply your expertise to deliver high quality consulting services to new and existing customers
• continuously develop and extend your knowledge within the Utility market, and transfer knowledge to other colleagues

Our ideal candidate…

• has strong analytical skills (master’s degree or equivalent through experience)
• experience with Billing processes is a MUST
• has at least 4 -7 years’ experience as a Functional Consultant in large, complex ERP/CRM project implementations
• is an expert in identifying business requirements and has an excellent understanding of customers’ business processes
• experience with Microsoft Dynamics 365 is a 'plus'
• has excellent oral and written communication skills
• is willing to travel - depending on the project implementation phase - to the client (Reading area)
• is a dynamic team player with a true problem-solving mentality
• is hands-on, likes to take initiatives, and is driven by quality
• is 100% customer oriented and adapts swiftly to fast-paced and quickly changing environments

We offer you…

• a warm welcome! Enthusiastic colleagues will help you integrate and quickly feel at ease with us
• to gain valuable experience in a fast-changing technological market
• in-depth initial training, long-term career development, and personal growth
• an attractive & competitive salary with fringe benefits
• an excellent work-life balance and… a lot of ‘fun’ moments!