Functional Analyst (Fixed Term)

University of Cambridge; Cambridge; On-site; GBP 42,000 - 54,000; Full time

Job summary

University of Cambridge is seeking a Grade 7 Functional Analyst to join the Teaching Learning & Assessment team. The role supports UIS Digital Exam service and Inspera, with a fixed 2-year tenure and start as soon as possible.

The successful candidate will handle functional change evaluation, testing, configuration, data handling, and user support across multiple teams, liaising with Education Services and vendors as needed.

Qualifications

• Experience in functional application support and change evaluation.
• Experience with 2nd/3rd line user support.
• Strong analytical, problem solving and communication skills.

Responsibilities

• Evaluate functional changes from user queries and vendor changes.
• Support product investigations, testing, configuration, data manipulation and reporting.
• Provide 2nd/3rd line user support and assist with continuous service improvements.

Skills

Functional analysis

2nd/3rd line support

SaaS platforms

Tools

Inspera

Job description

We are pleased to announce that an opportunity has become available for a Grade 7 Functional Analyst role to join the Teaching Learning & Assessment team, primarily to support the UIS Digital Exam service and the platform Inspera. In the first instance this is a fixed 2 year post. The expected start date is 'as soon as possible'.As a Functional Analyst, you will support the University's digital exam systems and UIS digital exams service as part of the TLA team, and as part of a group of internal functional analysts. You will be responsible for the functional change evaluation and change management arising from user support queries and vendor change. You will also be responsible for supporting product investigations, testing, configuration, data manipulation and supporting reporting, patching, compliance, policy and procedure, evaluations and audits. You will also provide user support (2nd and 3rd line support calls). You will also support the evaluation & implementation of new vendor driven functionality and continuous service improvements.This role will sit within the TLA team and will be expected to liaise with teams outside of UIS, including teams within Educational Services and departmental users. In addition the role may liaise with stakeholders, portfolio teams and the vendor, on product and functional matters. The role will work alongside, and in partnership, with other roles within TLA and the wider digital exams service, including the Head of TLA, TLA team lead, digital exams operations management, technical specialists and support analysts.The successful candidate will have experience with functional application support, change evaluation and management, application testing and investigation, 2/3rd line user support. An ideal candidate will have experience supporting (from a functional and product point of view) digital education platforms and/or SaaS products. The successful candidate will also have strong analytical, problem-solving and communication skills. You should be organised, customer-focused and keen to learn new technologies.Applications are welcome from internal candidates who would like to apply for the role on the basis of a secondment from their current role in the University.We welcome applications from individuals who wish to be considered for part-time working or other flexible working arrangements.We particularly welcome applications from women and /or candidates from a BME background for this vacancy as they are currently under-represented at this level in our department.If you would like more information about this role, informal enquiries can be directed by email to [e-mail] quote reference VC51424 on your application and in any correspondence about this vacancy.The University actively supports equality, diversity and inclusion and encourages applications from all sections of society.The University has a responsibility to ensure that all employees are eligible to live and work in the UK.Apply online