Functional Analyst

West Northants Council; Northampton; On-site; GBP 45,000 - 65,000; Full time

Job summary

West Northamptonshire Council is seeking a Functional Analyst (ERP) to support and develop the Unit4 Business World ERP system and related business apps, helping colleagues work efficiently and in line with statutory requirements.

You will provide expert ERP user support, analyse requirements, translate changes into technical solutions, and help drive system improvements, upgrades and automation while maintaining data integrity and strong stakeholder collaboration.

Qualifications

• Experience with ERP systems and business processes.
• Strong analytical and problem-solving abilities.
• Excellent stakeholder management and communication skills.

Responsibilities

• Provide expert ERP user support across the organisation.
• Analyse user requirements and translate into technical solutions.
• Contribute to system upgrades, enhancements and automation.

Skills

ERP Knowledge

Stakeholder Engagement

Analytical Thinking

Problem Solving

Tools

Unit4 Business World

Job description

Technology and innovation are at the heart of how we continue to improve services for our residents and communities. As a Functional Analyst (ERP), you'll play a key role in supporting and developing the Council's enterprise resource planning (ERP) platform and associated business systems, helping to ensure colleagues across the organisation can work efficiently, effectively and in line with statutory requirements.

Working within our Enterprise Applications team, you'll act as a subject matter expert for the Unit4 Business World ERP system, supporting users, driving system improvements and helping to identify opportunities to maximise the value of our technology investments. This is an excellent opportunity for someone with strong ERP knowledge who enjoys combining technical expertise, problem solving and stakeholder engagement to deliver meaningful business improvements.

Our benefits

You can also see our full list of employee benefits on our careers site here:

Why you should work for us | West Northamptonshire Council.

What will you be doing?

You'll provide expert support and guidance to ERP users across the organisation, helping to resolve complex issues, improve processes and ensure the smooth operation of critical business systems. Working closely with colleagues, shared service partners and suppliers, you'll contribute to system development projects, enhancements and upgrades, ensuring changes are thoroughly tested, documented and successfully implemented.

A key aspect of the role will involve analysing user requirements, translating business needs and legislative changes into technical solutions and identifying opportunities to improve efficiency through automation and better use of system functionality. You'll maintain a strong understanding of ERP modules, reporting tools, interfaces and data flows, helping to maintain system integrity and support informed decision-making across the organisation.

You'll also support knowledge sharing and capability development by providing advice, training and guidance to colleagues, creating user documentation and helping to ensure best practice is embedded across the ERP environment.

You're an experienced ERP professional with strong technical and analytical skills and a passion for using technology to improve services. You have experience supporting or developing enterprise business systems and are confident analysing issues, identifying solutions and translating complex technical information into practical guidance for a range of audiences.

You bring excellent communication and stakeholder management skills, enabling you to work effectively with managers, system users, technical teams and external partners. You're highly organised, capable of managing competing priorities and comfortable working in an environment where accuracy, data integrity and service quality are essential.

Most importantly, you'll be someone who is curious, proactive and committed to continuous improvement. You'll share our THRIVE values and our ambition to use technology and innovation to deliver excellent services and positive outcomes for the people of West Northamptonshire.

At West Northants Council, it's about our people. People who thrive with ambition, bubble with new ideas, demand better ways of working, caring about every detail, and who never shy away from a challenge. Our culture is a gateway for new experiences. A place to forge new opportunities. To empower you in your career and unite you with like-minded people.

Our vision is 'to make West Northants a great place to live, work, visit and thrive'. We truly stand by this and work hard every day to make this a reality. Our corporate values, THRIVE, stand for: Trust, High Performance, Respect, Innovate and Empower, they underpin everything we do and how we deliver services.

We are committed to ensuring diversity, equality, equity, and inclusion is woven into the fabric of WNC and everything we do, to enable all colleagues to develop and maximize their full potential. We are a disability confident employer, a member of the Armed Forces Covenant, and a Care Leaver Covenant partner

The following film was created by us to communicate our intentions - watch WNC colleagues explain