Function Area Leader - Client Onboarding

Barnett Waddingham; Birmingham; Hybrid; GBP 70,000 - 95,000; Full time

Benefits offered by this job

Private medical

Life assurance

Holiday allowance

Electric car leasing

Tech scheme

Cycle to work

Dental cover

Gym membership support

Job summary

Barnett Waddingham, a UK pensions specialist, seeks a Function Area Leader to drive onboarding/offboarding strategy and profitability within the Client Onboarding team in Pensions Administration. You will lead a team of specialists, manage key stakeholder relationships, and guide technical initiatives across multiple offices.

The role requires strong leadership, change management, and a commercial mindset to optimise processes, capacity, and outcomes while delivering high-quality service to

Qualifications

• Experience leading high-performing commercially driven teams, preferably in pension administration.
• Passionate about process improvement and embracing change.
• Strong IT/technical skills and understanding of operations in the area.
• Strong leadership and stakeholder management capabilities.

Responsibilities

• Develop onboarding/offboarding processes to support services within Pension Administration Operations.
• Deliver technical, time-sensitive activities to enable profitable administration.
• Provide internal/external reporting to monitor progress on related activities.
• Forecast capacity/demand and financial delivery for Onboarding/Offboarding.
• Ensure outputs meet quality standards and client expectations.
• Identify and mitigate risks in Client Onboarding/Offboarding.

Skills

Leadership

Commercial focus

IT/Technical skills

Operational skills

Pensions administration

Tools

Proj/Operations tools

Job description

We are recruiting an exciting opportunity for a Function Area Leader to join the Client Onboarding team in the Pensions Administration business area. The successful Function Area Leader will implement the firm’s strategy and achieve objectives through leadership, relationship management and technical expertise. In addition, you will drive the strategic direction of all client onboarding/offboarding activities to drive enduring profitability in line with the firm's long-term goals.

This role is pivotal in shaping and executing high-impact onboarding activities, enhancing client satisfaction and delivering ongoing operational efficiency. You will have a team of specialists to lead and manage effectively, ensuring their activity is delivering impact to the Onboarding / Offboarding processes.

This is a permanent role based in our Birmingham, Leeds, Liverpool, Bristol, Cheltenham, Amersham, London or Glasgow offices office and working on a hybrid basis.

A snapshot of your day:

• Developing new Client Onboarding/Offboarding processes to support the portfolio of services within the Pension Administration Operations function
• Delivering technical, time-sensitive activities to enable ongoing profitable administration
• Providing comprehensive internal/external reporting to monitor progress on related activities
• Accurately forecast capacity/demand on resources within Onboarding/Offboarding area and financial delivery
• Ensuring outputs meet quality standards and client expectations
• Evaluating all activities through a commercial lens, challenging the cost-benefit analysis of everything we do
• Role modelling performance and behavioral standards including establishing clear communication pathways through 121s and team meetings, coaching and promoting a continuous growth mentality
• Identifying and mitigating risks associated with Client Onboarding/Offboarding to ensure success
• Engaging with key stakeholders to align project outcomes with business objectives and client needs

We would love to hear from you if you have:

• Experience leading high-performing commercially driven teams (preferably in a pension administration background)
• Passionate about process improvement and embracing change
• Strong IT/technical skills
• Strong Operational skills ensuring efficient processing of technical initiatives
• Strong technical abilities ensuring good understanding of the operations within the area

What's in it for you:

• Competitive discretionary annual bonus
• Core benefits for you including private medical cover, life assurance, group income protection, and up to 30 days holiday per year with holiday trading
• A comprehensive range of voluntary benefits to suit you (and your family) including an electric car leasing scheme, tech scheme, cycle to work scheme, dental cover, healthcare cash plan, health assessments, critical illness cover, Sports Allowance – we pay up to 50% of your gym/sports membership (up to £50 pm), travel insurance, paid volunteering, and a broad range of retailer discounts

Happy to talk flexible working

Accessibility

We are a Disability Confident Employer. If you require reasonable adjustments or want more information on accessibility

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