Function Area Leader - Client Onboarding

Barnett Waddingham; Greater London; Hybrid; GBP 70,000 - 110,000; Full time

Benefits offered by this job

Discretionary bonus

Pension scheme

Private medical cover

Life assurance

Income protection

Holiday trading

Job summary

Barnett Waddingham is seeking a Function Area Leader for the Client Onboarding team within the Pensions Administration division. You will implement the firm’s strategy, lead a team of specialists, and drive onboarding/offboarding activities to enhance profitability and client satisfaction.

The role is permanent and offers hybrid working across multiple UK offices. You will shape and execute high-impact onboarding initiatives, manage reporting, forecast capacity, and align outcomes with business

Qualifications

• Experience leading high-performing commercially driven teams.
• Passionate about process improvement and embracing change.
• Strong IT/technical skills and understanding of technical initiatives.

Responsibilities

• Develop onboarding/offboarding processes to support services within Pension Administration.
• Deliver technical, time-sensitive activities to enable profitable administration.
• Provide internal/external reporting to monitor progress and forecast capacity/demand.
• Ensure outputs meet quality standards and client expectations; drive cost-benefit analyses.
• Lead and coach the onboarding/offboarding team; establish clear communication pathways.
• Identify and mitigate risks to ensure successful onboarding initiatives.

Skills

Team leadership

Process improvement

IT/technical skills

Communication

Operational excellence

Technical operations knowledge

Job description

Description

We are recruiting an exciting opportunity for a Function Area Leader to join the Client Onboarding team in the Pensions Administration business area. The successful Function Area Leader will implement the firm’s strategy and achieve objectives through leadership, relationship management and technical expertise. In addition, you will drive the strategic direction of all client onboarding/offboarding activities to drive enduring profitability in line with the firm's long-term goals.

This role is pivotal in shaping and executing high-impact onboarding activities, enhancing client satisfaction and delivering ongoing operational efficiency. You will have a team of specialists to lead and manage effectively, ensuring their activity is delivering impact to the Onboarding / Offboarding processes.

This is a permanent role based in our Birmingham, Leeds, Liverpool, Bristol, Cheltenham, Amersham, London or Glasgow offices and working on a hybrid basis.

A Snapshot Of Your Day

• Developing new Client Onboarding/Offboarding processes to support the portfolio of services within the Pension Administration Operations function
• Delivering technical, time-sensitive activities to enable ongoing profitable administration
• Providing comprehensive internal/external reporting to monitor progress on related activities
• Accurately forecast capacity/demand on resources within Onboarding/Offboarding area and financial delivery
• Ensuring outputs meet quality standards and client expectations
• Evaluating all activities through a commercial lens, challenging the cost-benefit analysis of everything we do
• Role modelling performance and behavioral standards including establishing clear communication pathways through 121s and team meetings, coaching and promoting a continuous growth mentality
• Identifying and mitigating risks associated with Client Onboarding/Offboarding to ensure success
• Engaging with key stakeholders to align project outcomes with business objectives and client needs

We would love to hear from you if you have:

• Experience leading high-performing commercially driven teams (preferably in a pension administration background)
• Passionate about process improvement and embracing change
• Strong IT/technical skills
• A proven effective communicator
• Strong Operational skills ensuring efficient processing of technical initiatives
• Strong technical abilities ensuring good understanding of the operations within the area

What's In It For You

• Competitive discretionary annual bonus
• Generous pension scheme
• Core benefits for you including private medical cover, life assurance, group income protection, and up to 30 days holiday per year with holiday trading
• A comprehensive range of voluntary benefits to suit you (and your family) including an electric car leasing scheme, tech scheme, cycle to work scheme, dental cover, healthcare cash plan, health assessments, critical illness cover, Sports Allowance – we pay up to 50% of your gym/sports membership (up to £50 pm), travel insurance, paid volunteering, and a broad range of retailer discounts

Happy to talk flexible working

Accessibility

We are a Disability Confident Employer. If you require reasonable adjustments or want more information on accessibility

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