Full-Time Water Sport Advisor (Sales Assistant)

TN United Kingdom; Cardiff; On-site; GBP 20,000 - 25,000; Full time

Job summary

Join a leading sports retailer in Cardiff as a Full-Time Water Sports Advisor. You'll provide exceptional customer service, promote products, and create a welcoming store environment. Ideal for sports enthusiasts eager to contribute to a vibrant team culture.

Benefits

Healthy discounts on all Decathlon goodies

Fun weekly Staff Sports/Activities

Cycle-to-Work Scheme

Training at Decathlon Academy

Discount vouchers for groceries, travel, shopping

Qualifications

• Passionate about sports and customer service.
• Strong interpersonal and communication skills.
• Experience in retail or customer-facing roles.

Responsibilities

• Deliver exceptional customer experiences across all channels.
• Build relationships with customers to foster loyalty.
• Manage stock levels and maintain merchandising standards.

Skills

Customer Service

Communication

Teamwork

Problem Solving

Job description

Social network you want to login/join with:

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Client:

Decathlon

Location:

Cardiff, United Kingdom

Job Category:

-

EU work permit required:

Yes

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Job Reference:

1cdf438dd36d

Job Views:

2

Posted:

17.05.2025

Expiry Date:

01.07.2025

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Job Description:

International. Sport-passionate. Collaborative team members. Stronger together through our driving force to move people through the wonders of sport.

At Decathlon UK, we offer Careers That Let You Play. As part of the DECATHLON Group, one of the world's largest sports retailers headquartered in France, we specialise in creating and distributing sports products through online and physical stores across 56 countries with over 1,700 locations. With over 40+ stores in the UK, our mission is to be the spirited champion of sports and healthier living in the nation!

Full - Time Water sports advisor (Sales Assistant)

As a Sport advisor, you will be the heart and soul of the customer experience! You'll be the friendly face welcoming sport enthusiasts, the expert advisor guiding them through our products and services, and the collaborative teammate ensuring a smooth shopping journey across all channels - in-store, online, and beyond.

What You'll Do:

Deliver exceptional customer experiences by providing tailored product and service solutions:

Provide Excellent Customer Service: Connect with customers across all channels (in-store, online, social media) to understand their needs and guide them towards the best solutions for their sporting activities.

Offer a Range of Solutions: Present various products and services that meet diverse needs and budgets, including new items, used gear, rentals, and subscriptions.

Build Relationships: Cultivate positive relationships with customers to foster loyalty and encourage them to return for future purchases.

Promote Products and Services: Actively promote and sell our offer through various channels, including in-store interactions, online platforms, and social media engagement.

Facilitate Smooth Transactions: Offer different payment options and provide basic repair and personalisation services to enhance the customer experience.

Create a welcoming and accessible store environment that encourages customers to explore our diverse range of sports products and solutions:

Create a Welcoming Environment: Design and maintain customer-friendly store layouts that are accessible, safe, and encourage exploration of our sports products and solutions.

Facilitate Informed Choices: Ensure clear and accessible product information to help customers make informed decisions about their purchases.

Guarantee Product Availability: Maintain accurate stock levels and ensure both physical and digital availability of products to meet customer demand.

Prioritise Customer Safety: Maintain a safe store environment and protect customer data in line with the company’s guidelines.

Showcase Product Range: Develop visually appealing and effective product displays that highlight the breadth of our offerings and inspire customers.

Promote Sustainability: Support our commitment to sustainability through responsible waste management and promoting eco-friendly products and practices.

Who You Are:

We're looking for passionate individuals who are excited to join our team and contribute to our mission of moving people through the wonders of sport. You are:

A Sports Enthusiast: You have a genuine passion for sports and enjoy sharing your knowledge and enthusiasm with others.

Customer-Focused: You're dedicated to providing exceptional customer service and building positive relationships with every individual.

A Collaborative Teammate: You thrive in a team environment, value collaboration and cooperation, and contribute to a positive and supportive atmosphere.

An Effective Communicator: You possess strong interpersonal and communication skills, enabling you to connect with customers and colleagues from diverse backgrounds.

A Problem-Solver: You're resourceful, adaptable, and able to think critically to find effective solutions to challenges.

Efficient and Organised: You manage your time effectively, prioritise tasks, and maintain a high level of efficiency in a fast-paced environment.

Committed to Growth: You demonstrate a commitment to continuous learning, personal development, and supporting the growth of others.

Emotionally Intelligent: You possess strong emotional intelligence, including empathy and self-awareness, allowing you to connect with others on an emotional level and build strong relationships.

In addition to these qualities, you're comfortable working in a dynamic retail environment, including weekends and holidays, and are excited to contribute to the success of our team.

Your Responsibilities:

• Customer Service - Through your own passion for sport, you’ll share your tips and experiences with users and through our hands-on product training you will be able to give the best technical advice for the sports you are responsible for. Decathlon has shifted over the last year into an omnichannel business so it’s essential that our sales assistants are able to assist customers in all aspects of retail shopping, whether that’s in store or online!
• Merchandising - Whether full time or part time, every Sales Assistant is encouraged to take responsibility to autonomously manage stock levels and pricing and to provide a high level of merchandising so that each customer can easily find the right product for their sporting practice.
• Team Player - You will be part of a shop floor team of like-minded Sales Assistants, practicing sport and celebrating victories together, so it’s important that you are able to work well within a team environment as well as independently.

Sound good so far? If so, here's the type of person we're looking for…

Who Are You?

• Someone looking to combine a passion for sport with work.
• A people person who is prepared to go the extra mile.
• Someone looking for a retail career with a difference
• Problem solver with excellent communication skills.
• Able to play as part of the team during the busiest times (weekends and holidays).

If you’re someone who thrives in a dynamic environment, a career at Decathlon could be a great fit. Our welcoming culture, rooted in values of vitality, responsibility, generosity, and authenticity—and brought together by a shared passion for sports—offers a truly enriching experience for everyone.

Get to enjoy the following benefits and perks:

Get to enjoy the following benefits and perks:

Healthy discounts on all Decathlon goodies

Fun weekly Staff Sports/Activities

Pedal your way to work with the Cycle-to-Work Scheme

Dive into top-notch training at Decathlon Academy

Dive into hundreds of discount vouchers (think groceries, travel, shopping, and more!) with our discount hub developed by SmartSpending!