Full Time Supervisor (FTC)

MCARTHURGLEN; York and North Yorkshire; On-site; GBP 22,000 - 30,000; Full time

Job summary

The Tommy Hilfiger team is seeking a dedicated Supervisor for the New York Pop Up, a fixed term contract for 12 months. You will lead by example on the shop floor, delivering premium service and inspiring your team to exceed store targets.

The role requires previous supervisory or specialist experience in a premium or luxury brand, strong people management and excellent communication to coach the team and maintain the highest in-store standards.

Qualifications

• Previous supervisory or specialist experience in a premium or luxury brand.
• Experience in managing personnel, product and merchandising functions.
• Effective communication with the ability to build relationships.
• Ability to adapt quickly and work with pace.

Responsibilities

• Ensure the efficient running of the shop floor to achieve high customer service, sales and profit.
• Support management in personnel, product & merchandising functions, processes and results.
• Participate in weekly management and staff meetings.
• Clearly communicate promotions to staff.
• Drive shop floor sales and exceed targets through team motivation.
• Maintain a positive store experience and fair treatment of customers and colleagues.
• Ensure staff training on product knowledge and store maintenance.

Skills

People management

Communication

Team player

Initiative

Job description

Our stores are the life and soul of our business. They act as our main touch points with our ever evolving consumer base. As the world of retail evolves, we, as a business, believe that for all other parts of the chain to work, our stores must set the tone of what our two brands are all about. Irrespective of where our consumers eventually make a purchase, our stores, are always a window to our great brands. As a result our locations are paramount, the first class experience must be a given and our in-store standards should never be questionable. To deliver this, we strive to hire the individuals who live and breathe the values of our business; who are obsessed with delivering great service to our customers and who truly believe that to remain relevant in today's world, we must be nimble and adapt to change and evolution. The Supervisor plays a key role in achieving these standards, they lead by example, embrace our entrepreneurial spirit and inspire their teams through their passion and belief in our brands. This role is a fixed term contract for 12 months joining the Tommy Hilfiger team in the new York Pop Up.

Responsibilities

• Ensure the efficient running of the shop floor, in order to achieve the highest levels of customer service, sales and profit.
• Support the management team managing all personnel, product & merchandising functions, business processes and results for the store.
• Participate in weekly management meetings and other staff meetings.
• Clearly communicate to staff all marketing and sales promotions.
• Driving shop floor sales and exceeding store targets through motivating the team to achieve these goals, whilst offering our customers' an exemplary store journey.
• Consistently foster a positive store experience by treating all customers and colleagues in a fair and consistent manner.
• Support the team in delivering the business strategy, and ensuring everyone has received consistent training on product knowledge and store maintenance.
• Achieve company standards/goals for personal sales results: sales v budgets, sales per hour and units per transaction.
• Perform manager-on-duty functions, manage store opening/closing functions and the sales floor.
• Focus staff on the importance of quality relationships with internal & external customers.
• Ensure staff accountability of building a repeat customer base by providing all customers with unparalleled spirited service.
• Ensure "door to floor" best practices with visual merchandising directives for sales floor and back room are being executed; continually review these to ensure they are consistent.
• Work with the management team to build a talent pool for key positions, including possible successors.

About YOU

• You'll have a previous track record of supervisory or specialist roles within a premium or luxury brand.
• You'll have previous people management experience with the ability to resolve conflict and unproductive disagreements.
• You’ll be an effective communicator with the ability to build relationships with ease.
• You’ll be a team player who recognises and celebrates the contributions and achievements of others.
• You’ll be confident in giving feedback that promotes positive behavioral change.
• You will work well with change, being able to quickly adapt and work with pace.
• You will be energetic and authentic showing a clear presence on the shop floor.
• You’ll approach all issues with a 'can do' approach and act with initiative to find in store solutions.