Tommy Hilfiger – Store Manager

Livingston Designer Outlet; Livingston; Hybrid; GBP 28,000 - 38,000; Full time

Job summary

Livingston Designer Outlet is seeking a Store Manager to lead store operations and coach a high-performing team at our Livingston location. You will create a first-class shopping experience, drive sales, and manage budgets and staffing with a focus on service quality and profitability.

You will collaborate with management to set goals, monitor KPIs, and implement training and coaching programs, ensuring consistent standards across the store and regional meetings.

Qualifications

• Progressive retail experience.
• Store management experience in service or retail.
• Extensive experience delivering high level customer service.
• Experience in retail operations, budgeting, planning, sales and people management.

Responsibilities

• Partner with store management to achieve standards, budgets, SPH, UPT, conversion, wage and expense control, shrinkage, audits and profitability.
• Identify opportunities and collaborate to grow the business or improve performance.
• Foster a positive store experience by treating customers and staff fairly and consistently.
• Ensure visual merchandising standards for sales floor and back room are executed and reviewed.
• Communicate with buying team to ensure stock levels meet demand.
• Analyze store reports and create action plans to improve results.
• Communicate with staff on goals, KPIs, store results, and product sales.

Skills

Retail management

Customer service

People management

Budgeting

Communication

Job description

Positions Available: 1 Hours Required: Full Time

About THE ROLE

Our stores are the life and soul of our business. They act as our main touch points with our ever evolving consumer base. As the world of retail evolves, we, as a business, believe that for all other parts of the chain to work, our stores must set the tone of what our two brands are all about. Irrespective of where our consumers eventually make a purchase, our stores, are always a window to our great brands. As a result our locations are paramount, the first class experience must be a given and our in-store standards should never be questionable.

To deliver this, we strive to hire the individuals who live and breathe the values of our business; who are obsessed with delivering great service to our customers and who truly believe that to remain relevant in today’s world, we must be nimble and adapt to change and evolution.

The Store Manager plays a key role in achieving these standards, they lead by example, embrace our entrepreneurial spirit and inspire their teams through their passion and belief in our brands.

Responsibilities includ e:

• Partnering with the store management team to build on business opportunities and achieve Company standards/goals: sales and wage budgets, sales per hour (SPH), units per transaction (UPT), conversion (hit) rate, wage and expense control, shrinkage, mystery shops, store audits and profitability.
• Identifying opportunities and collaborate with others in order to grow the business or improve performance.
• Consistently fostering a positive store experience by treating all customers and staff members in a fair and consistent manner.
• Ensuring “door to floor” best practices, visual merchandising directives and standards for sales floor and back room are being executed; continually review standards to ensure clear and consistent execution.
• Communicating regularly with the buying team to ensure the correct stock levels and demographically correct stock is available.
• Analysing store level reports and creating action plans to improve results.
• Communicating with staff daily on individual sales goals, and other key performance indicators, store results, product sales and other information to help them provide unparalleled service and achieve goals.
• Managing the manpower planning, identification, recruitment, interviewing, hiring and orientation processes.
• Providing training and coaching for Employees (daily, weekly and monthly) and ensure that it is appropriately documented.
• Leading weekly management meetings and other staff meetings; participate in and contribute to regional meetings.
• Make commitments and decisions on available information even under stressful and changing conditions.
• Set challenging but attainable goals with an emphasis on service quality, and customer satisfaction, as well as financial performance.
• Coordinate appropriate action plans while considering consequences and budget decisions.
• Convey clear ideas and goals, manage the implementation of those ideas and manage measurable and achievable results.
• Create energy and excitement around shared goals and values.

About YOU

• You’ll have a progressive retail experience.
• You’ll have store management experience in the service or retail industry.
• Extensive experience in delivering a high level of customer service in a brand retailer is essential.
• You’ll have previous retail operations, budgeting, planning, sales and people management experience
• You’ll be an effective communicator with the ability to build relationships with ease.
• You’ll be a team player who recognises and celebrates the contributions and achievements of others.
• You’ll be confident in giving feedback that promotes positive behavioral change.
• You’ll have strong people management skills with the ability to resolve conflict and unproductive disagreements.
• You will work well with change, being able to quickly adapt and work with pace.
• You will be energetic and authentic showing a clear presence on the shop floor.

About PVH:

We are brand builders who focus our passion and creativity to build Calvin Klein and TOMMY HILFIGER into the most desirable lifestyle brands in the world and at the same time position PVH as one of the best-performing brand groups in our sector. Guided by our values and enabled by our scale and global reach, we are driving fashion forward for good, as one team with one vision and one plan. That’s the Power of Us, that’s the Power of PVH+.