Full-Time Sales Associate, Ugg – Covent Garden

DECKERS; Greater London; On-site; GBP 22,000 - 28,000; Full time

Benefits offered by this job

Uniform allowance

60% online/30% in-store discount on UG

Discounts on Deckers brands

Job summary

UGG, a division of Deckers Brands, is hiring a Full-Time Sales Associate for Covent Garden to create personalized shopping experiences and drive brand loyalty. You will greet customers, share product knowledge, and promote the store image while upholding the brand's service standards.

The role emphasizes exceptional service for both in-store and phone customers, adherence to the dress code, and participation in training programs including the Service Training Program.

Qualifications

• Proven experience in customer service or retail preferred.
• Strong communication and interpersonal skills.
• Ability to learn product knowledge quickly and apply it in interactions.

Responsibilities

• Greet customers promptly and courteously as they enter the store.
• Provide accurate information and respond to customer questions.
• Deliver exceptional service from start to finish, including returns policy.
• Promote the store and brand image through interactions and dress code.

Skills

Customer service

Communication

Brand knowledge

Teamwork

Multi-tasking

Problem solving

Job description

Full-Time Sales Associate, UGG - COVENT GARDEN

About UGG

At UGG, a division Deckers Brands, we exist to transform the lives of our customers and each other by sharing our passion and love for UGG. We're driven by a clear mission: to bring the UGG brand to life through every interaction and evolve industry ideas by delivering experiences our customers' desire. As a member of the Deckers Family, you represent our brands and deliver unique, personalized shopping experiences.

Description

As an UGG Sales Associate, you create personalized shopping experiences for our customers that drive brand loyalty. You understand the importance our modelling our Service Training Program and you greet customers promptly and courteously as they enter the store. You ensure that all customer questions are addressed accurately and responded to before they leave. You provide exceptional service from start to finish, including effectively communicating our return policy. You maintain a positive, cheerful attitude with customers and team members and promote the store and brand image in all interactions including adhering to a dress code. You provide exceptional customer service to both our in-store customers and those who call on the phone.

Core Competencies

• Ensure the highest level of customer service possible
• Prioritise brand and product knowledge training in customer interactions
• Communicate effectively with customers, team members, management, and corporate stakeholders
• Contribute to a team and cooperate to achieve goals
• Multi-task in a fast-paced environment
• Respond to problem situations with professionalism

Who You Are

• A natural communicator who conveys the UGG and Deckers Brands vision and mission
• A motivated team player and self-starter
• You have a problem solving mindset and approach challenges with agility

We Would Love to Hear From People With:

• Previous Retail experience is a plus

What We Will Give You

• Extras, perks & volunteering opportunities - Being a valued member of the UGG and Deckers Brands team means more than just a paycheck. From generous discounts to community-based programs, we offer a variety of cool extras.
• Growth and Development; Deckers Brands was built on the idea of pursuing passion. That's why we offer extensive opportunities and support for personal and professional development including a Global Mentorship Program
• Uniform Allowance
• 60% discount off the Deckers Brands' (UGG, HOKA, Teva) online, and 30% instore discount.

Equal Employment Opportunity

Diversity and inclusion are key to our success. We are proud to be an equal opportunity employer and our employees are people with different strengths, experiences and backgrounds who share a passion for our brands. We welcome qualified applicants embracing their race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, military or veteran status, mental or physical disability, medical condition and all of the other beautiful parts of your identity.

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