Full Time Food & Beverage Assistant Manager

Accor Hotels; Birmingham; On-site; GBP 22,000 - 30,000; Full time

Job summary

A leading hotel chain is seeking a passionate individual for a full-time Food & Beverage role. You will lead the team to deliver excellent service, manage operations across multiple outlets, and contribute to creating memorable guest experiences. Ideal candidates will be self-motivated and have strong leadership skills with relevant industry experience.

Benefits

Discounted accommodation

Global partner discounts

Ongoing learning and skill enhancement

Progressive leave policies

Free onsite parking

Qualifications

• Minimum of 2 years relevant experience in a similar role.
• Confident and articulate communication skills.

Responsibilities

• Oversee operations of Food & Beverage Outlets.
• Ensure efficient, friendly service for all guests.
• Assist in training new team members.

Skills

Customer-focused attitude

Leadership

Communication

Team motivation

Negotiation skills

Relationship building

Industry-related technology systems

Education

Current RSA & RCG certificate

Job description

Company Description

Mercure Canberra is one of the city’s first established hotels, combining old-world charm with modern comforts. The hotel is located moments from the CBD, as well as the National Convention Centre and Australian War Memorial.

Job Description

We are looking for someone who has a friendly, customer-focused attitude with a passion to exceed guest expectations.

This is a full-time role, reporting to the Food & Beverage Manager. You will be responsible for the efficient operation of the venue's Food & Beverage Outlets, as we continue to grow our business and provide a high-level guest experience.

Responsibilities include, but are not limited to:

• Assisting the Food & Beverage Department across all outlets including: Courtyard Restaurant, Olims Bar & Bistro, Bottle Shop, Room Service, Minibar and Conference & Events.
• Ensuring correct hotel policy & procedure is followed regarding opening & closing shifts; including cash handling and signing keys in/out.
• Ensuring the Food & Beverage Team provide efficient, friendly and professional service to all guests.
• Assisting with the induction of new team members into the department and ensuring adequate training takes place. Assist with on-going training projects within the department to meet brand & service standards.
• Greeting & welcoming guests, assisting with enquiries & restaurant bookings. Assist guests with menu offerings & maximize sales opportunities through product knowledge.

Qualifications

• A minimum of 2 years’ relevant experience in a similar role.
• The ability to lead, motivate and develop a successful team.
• A friendly, self-motivated personality.
• Confident and articulate communication, negotiation, relationship and networking skills.
• A demonstrated understanding of industry-related technology systems
• Current RSA & RCG certificate
• The ability to work a variety of shifts, including weekends, evenings & public holidays.

Additional Information

• Enjoy perks like discounted accommodation & global partner discountsthrough our staff rewards program.
• Access to ongoing learning and skill enhancement.
• Progressive leave policies.
• Free onsite parking.