Full - Time Customer Service Advisor - Hybrid (Preston)

HGS; Preston; Hybrid; GBP 20,000 - 25,000; Full time

Job summary

A leading company in the UK contact centre industry is seeking a Full-Time Customer Service Advisor to join their dynamic team in Preston. This hybrid role involves providing tailored customer support through various channels and utilizing a CRM system. The ideal candidate will exhibit professionalism and possess strong communication skills, contributing to a collaborative work environment.

Benefits

Employee assistance programs

28 days holiday, including bank holidays

Overtime opportunities

Supportive work environment

Qualifications

• IT literate with experience using Microsoft Office.
• Excellent communication and complaint management skills.
• Educated to GCSE standard.

Responsibilities

• Provide comprehensive assistance across various customer inquiries.
• Engage with customers via phone, written communication, or web chat.
• Utilize CRM system to access customer information.

Skills

Professionalism

Flexibility

Analytical skills

Multi-channel communication

Education

GCSE standard

Tools

Microsoft Office (Word, Excel)

Job description

Job Title: Full-Time Customer Service Advisor - Hybrid (Preston), Preston

Client: HGS

Location: Preston, United Kingdom

Job Category: Other

EU work permit required: Yes

Job Reference: da40156a6085

Job Views: 17

Posted: 22.06.2025

Expiry Date: 06.08.2025

Job Description

Join our dedicated team as a Customer Service Advisor, providing comprehensive assistance across various customer inquiries. You will use our Customer Relationship Management system to access vital customer information, such as scanned application forms and relevant documents. Your main responsibility will be to utilize our repository of information and FAQs to ensure each customer receives top support.

You will engage with customers via phone, written communication, or web chat, delivering tailored solutions. Some accounts may involve handling sensitive and confidential information, requiring discretion and sensitivity.

Note: This role is based in Preston with a hybrid working model; you are required to be in the office 1-2 days per week. Training will be remote but may be office-based in Preston.

Why choose us?

HGS has over forty years of expertise in the UK contact centre industry. We focus on enhancing the customer journey and working with esteemed brands, primarily in Contact Centres and Data Analytics. Our "globally local" approach ensures efficiency and customer satisfaction, making HGS a great place to build your future.

Benefits include:

• £10.90 per hour, plus overtime opportunities
• Hybrid location: First Floor Building D, West Strand Business Park, Preston
• Employee assistance programs
• 28 days holiday, including bank holidays
• A supportive, people-focused environment where you can build lasting connections

What we are looking for

• Professionalism and adherence to brand standards
• Flexible team players who thrive in a fast-paced environment and adapt to change
• Self-starters with ownership and accountability for the customer journey
• Analytical skills and interest in legal issues

Requirements

• Willingness to travel to Preston once a week
• IT literate with experience using Microsoft Office (Word, Excel)
• Excellent multi-channel communication and complaint management skills
• Educated to GCSE standard

HGS is committed to diversity and inclusion, proudly supporting the Disability Confident Commitment, Social Mobility Pledge, and Armed Forces Covenant. We believe diversity fosters excellence and understanding among our diverse customer and colleague base.