Full-time Customer Care - Coatbridge

McDonald's; Coatbridge; On-site; GBP 18,000 - 22,000; Full time

Job summary

Join a leading fast-food brand as a Customer Care Crew Member. You will provide an excellent customer experience by ensuring the restaurant is clean and service is efficient. This role emphasizes teamwork, effective communication, and a warm demeanor, making every customer feel valued. Enjoy a supportive workplace with various employee benefits.

Benefits

Holiday pay

Service Awards

Meal allowance

Employee discounts

Qualifications

• Friendly and courteous behavior.
• Ability to connect with customers.
• Maintain high energy levels while working efficiently.

Responsibilities

• Deliver friendly, fast, and accurate customer service.
• Maintain cleanliness in dining and restroom areas.
• Follow safety, security, and food hygiene procedures.

Skills

Effective communication

Teamwork

Customer service orientation

High energy levels

Job description

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Full-time Customer Care - Coatbridge, Coatbridge

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Client:

Location:

Coatbridge, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

08f4efcc97e1

Job Views:

14

Posted:

17.06.2025

Expiry Date:

01.08.2025

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Job Description:

Overview

McDonald's are one of the most recognised brands in the world, and the backbone of our brand is commitment to a set of core values: Serve, Inclusion, Integrity, Community and Family. We live by our values every day and are committed to fostering a safe, respectful and inclusive workplace, providing quality jobs, and making opportunity open to all.

Join us and you'll become part of a team, that works together to provide the best customer experience. If you've visited one of our restaurants before, you’ve probably got some idea of what's involved in working here. But you might not realise the variety and scope of the role. We want every McDonald's customer to have a brilliant experience, every time they visit. That means hot food in a clean and friendly restaurant. As a customer care crew member, you'll make it happen by being out in the dining areas looking after our customers' needs. You will consistently deliver the highest standards of quality, service and cleanliness in the restaurant. Provide friendly, fast and accurate service. Taking care of the cleanliness of our lobby area and toilets. You will also be there to help with customer needs when ordering food. Complete tasks and activities in line with training, company guidelines and management direction. Follow all workplace safety, security and food hygiene procedures. Treat all customers and colleagues with courtesy and respect working as a supportive team member.

Friendly, welcoming, courteous and helpful behaviour will come naturally to you and you’ll work well as part of a team. Effective communication skills such as attentive listening, face-to-face verbal communication and eye contact are a must. The ability to maintain high energy levels whilst working both efficiently and productively is essential.

Quite simply, you'll be working in our fast moving, high energy environment and we’re looking for a genuine smile, enthusiasm, energy, plus an ability to connect with customers and make them feel valued.

Benefits package includes: Holiday pay, Service Awards, Meal allowance, Employee discounts from top high street and online brands and much more....