Full-Time Assistant Store Manager

LAO FENG XIANG CANADA; Greater London; On-site; GBP 25,000 - 45,000; Full time

Job summary

An established industry player is seeking an Assistant Manager to partner with the Store Manager in leading a dynamic team within a luxury retail environment. This role is pivotal in enhancing customer experiences and driving sales performance. The ideal candidate will have a strong background in retail management, exceptional sales generation skills, and the ability to foster lasting client relationships. You will be responsible for training and motivating the team, ensuring operational excellence, and delivering memorable moments for customers. Join this forward-thinking company and make a significant impact on the store's success!

Qualifications

• 1-2 years of management experience in retail or luxury retail.
• Proficiency in Microsoft Office and POS systems.

Responsibilities

• Lead and develop the store team to exceed sales plans.
• Elevate customer service and manage operational functions.

Skills

Management Experience

Sales Generation

Customer Relationship Management

Team Leadership

Flexibility

Education

College/University Degree

Graduate Gemologist Degree or GIA Coursework

Tools

Microsoft Office

Point of Sales (POS) System

Client Tracking Systems

Job description

The Assistant Manager will partner with the Store Manager to lead, develop and support the team members of a LFX store to meet and/or exceed sales plans and elevate the store experience. S/he will be responsible, in partnership with the Manager, to hire, train, schedule the team and provide feedback to the staff to ensure the team meets and/or exceeds the expectations of their roles. S/he is a Brand Champion Manager who creates a climate of extraordinary customer service and client development by maximizing the performance of each individual Sales Professional. S/he assists in managing an efficient back of house and ensures all operational functions are executed to 100% compliance.

Sales: Deepen the relationship with our customers to achieve sales plan and drive lifetime loyalty and spend. Assist in managing and motivating a group of store employees to consistently achieve or exceed monthly, quarterly and annual store sales plans. Develop and implement action plans and sales strategies to deliver results. Drive client development activities among sales professionals to capture all client data and provide personal outreach to build lifelong relationships. Organize and lead morning activities to inspire the team, communicate initiatives and drive business.

Service: Elevate in-store experience consistently delivering memorable moments. Act as Brand Champion Manager on the sales floor, resolving escalated issues, making customer service decisions, modeling sales and service behaviors, and coaching team on the LFX selling ceremony. Supervise the team in utilizing hospitality to create unique experiences, ensuring customer expectations are being delivered at all times. Take action with client feedback to improve customer service.

Talent: Continuously train, coach, and provide balanced feedback to employees. Use recognition as well as a performance management process to improve team engagement and performance. Prepare and conduct inspirational meetings to align individual behavior to organizational goals and initiatives. Network and recruit to build a talent pipeline and participate in the selection and interview process.

Operations: Ensure exceptional operational support to drive sales and service. Manage all operational functions and reporting to ensure efficient back of house and operational procedures. Ensure compliance with all internal control procedures.

Qualifications

Required Qualifications

• Minimum of 1-2 years of management experience in retail or luxury retail or relevant customer-related experience (e.g., hospitality).
• Experience in sales generation and managing the achievement of sales results.
• Flexibility to work non-traditional hours, including days, nights, weekends, and holidays.
• Proven ability to develop new opportunities and maintain client relationships while ensuring brand recognition.
• Proficiency with Microsoft Office, Word, Excel, Outlook, PowerPoint, Client tracking systems, and Point of Sales (POS) system.
• Flexibility to work in various roles based on business needs (i.e., on the sales floor, operations, etc.).

Preferred Qualifications:

• A college/university degree.
• Graduate gemologist degree or previous Gemological Institute of America (GIA) coursework is preferred.