Full Price - UK Sales & Service Manager

CLARK'S; Gateshead; On-site; GBP 26,000 - 32,000; Full time

Benefits offered by this job

Retail Trust

Life Assurance

Clarks Discount Card

Store Bonus Scheme

Holiday Pay

Eyecare Vouchers

Clarks Workplace Pension Scheme

Job summary

CLARK'S in Gateshead is seeking a proactive Sales & Service Manager to support the Store Manager in leading our retail team and daily operations. This hands-on role blends leadership, customer service, and operational management to ensure the store runs smoothly and meets performance goals.

The ideal candidate will have retail leadership experience, strong communication skills, and the ability to drive KPIs in a busy environment.

Qualifications

• Previous experience in retail leadership or supervisory roles.
• Ability to drive KPIs and achieve results.
• Strong interpersonal and communication skills.
• Flexibility to work a 7-day shift pattern, including weekends and bank holidays.
• Experience with POS, inventory management, and MS Office/Google Workspace.

Responsibilities

• Support the Store Manager in leading our retail team and daily operations.
• Ensure the store runs smoothly and meets performance goals.
• Provide excellent customer service and resolve issues promptly.
• Assist with inventory control and cash handling as needed.

Skills

Leadership

KPI focus

Communication

Team motivation

Organizational skills

Problem solving

Tools

POS systems

Inventory management

Microsoft Office/Google Workspace

Job description

Sales & Service Manager

Why join us?

We’re more than just a shoe brand—we have been at the forefront of innovative shoemaking since its foundation in 1825. That’s right! 200 years! If you have a great attitude, love working with people, and are ready to grow in a leadership role, we want to hear from you!

About the role:

We are looking for a reliable and enthusiastic Assistant Store Manager to support the Store Manager in leading our retail team and driving daily operations. This role is a blend of leadership, customer service, and operational management. The ideal candidate is a hands‑on leader who can step in wherever needed to ensure the store runs smoothly and meets performance goals.

We’re looking for someone with:

• Previous experience in retail leadership, supervisory, or keyholder roles preferred.
• Comfortable in driving KPI’s and results.
• Strong interpersonal and communication skills with the ability to lead and inspire a team.
• Strong communication and Solid organizational and problem-solving abilities.
• Flexibility to work a 7-day shift pattern, including weekends and bank holidays.
• Comfortable working in a fast‑paced retail environment.
• Basic knowledge of POS systems, inventory management, and Microsoft Office/Google Workspace tools.

Benefits

• Retail Trust
• Life Assurance
• Clarks Discount Card
• Store Bonus Scheme
• Holiday Pay
• Eyecare Vouchers
• Clarks Workplace Pension Scheme

Join us and bring your positive energy to Clarks – where every day is an adventure!