Fulfilment Team Leader (Inbound)

Ecommercefulfilment; Northampton; Sur place; GBP 45 000 - 65 000; Plein temps

Avantages offerts par ce poste

Enhanced maternity pay

Pension: up to 5% matched

Healthshield - GP, prescriptions, opt.

Life Assurance

Cycle to work scheme

Mental Health Support

Résumé du poste

James and James seek a dedicated operations leader to drive performance in our Goods In and Inbound teams at Northampton. You will manage hourly metrics, resource planning, and a strong safety culture within a fast-paced ecommerce fulfilment environment.

Reporting to the Operations Manager, you will mentor a 20+ person team, coordinate with Client Services, and continuously improve processes to deliver exceptional client experiences. This role is on-site with rotating weekend cover.

Qualifications

• You will lead the Inbound Team, overseeing the Goods In department and delivering the operations plan.
• You will monitor hourly metrics and ensure KPIs and SLAs are met or exceeded.
• You will develop, coach and upskill your team and manage attendance and scheduling.
• You will champion safety and maintain high standards across the operation.
• You will collaborate with Client Services and other departments to resolve client issues.

Responsabilités

• Oversee development, motivation and performance of the Inbound Team.
• Deploy your team across Goods, Problem Solving and Putaway to meet client SLAs.
• Set team and individual goals and provide training to close performance gaps.
• Conduct regular briefings and ensure smooth handovers between shifts.
• Look for ways to improve efficiency and client experience across the fulfilment centre.

Description du poste

Location:Northampton, on site, working 2pm - 10pm Monday to Friday, with rotational weekend cover

What you'll be doing...

Reporting to our Operations Manager, you'll be responsible for the development, motivation and performance of our Inbound Team, overseeing our Goods In department. You'll fully understand and deliver the operations plan, deploying your team across Goods, Problem Solving and Putaway, and making sure every client, operational and people KPI and SLA is met or exceeded. You'll champion a strong culture of safety, maintaining high standards across your area and the wider operation.

You'll be data driven in everything you do, knowing your metrics on an hourly basis and reporting on them at the end of each shift. You'll use them to keep your team informed about performance. You'll calculate hours for the department, plan and adjust resourcing levels to meet operational demands, and manage our time and attendance system and weekly personnel updates. You'll set clear team and individual goals, spot performance gaps early and provide the training and upskilling needed to close them.

You'll motivate, engage and challenge your team to go the extra mile, recognising great performance and keeping everyone involved through regular communication briefings. You'll handle the people side of leadership fairly and in line with company policy, including return to work interviews, absence management, and disciplinary and grievance meetings. Working closely with our Client Services team and other FC departments, you'll resolve client issues quickly, and you'll give every shift a quality handover so they start strong!

You'll always be looking for new ways to improve efficiency and the client experience, working with your team to find smarter ways to manage workloads and improve our systems. Our fulfilment centre is our showroom to our new clients, and your team will be proud to keep their area in showroom condition.

Who are we?

At J&J Global Fulfilment we help hundreds of eCommerce brands grow and scale globally. Our team is fast, supportive, and proud of the work we do. We believe in teamwork, respect, safety, and celebrating success together. Following a merger at the end of 2025 with QLS Group, we are building on our established presence in the UK, Europe and USA.

Why work for us?

• Enhanced maternity pay
• Up to 5% matched pension
• Healthshield - GP anytime, cashback for prescriptions, optical, dental and more
• Life Assurance
• Cycle to work scheme
• Mental Health Support - we have a team of trained mental health first aiders, to support when you may need it

Who we're looking for...

• Experience across different departments of an eCommerce operation, ideally Goods In & Returns, within a fulfilment or 3PL environment
• A proven track record of managing teams of 20+ people
• You're data driven, commercial and analytical, using metrics to monitor and improve team performance
• A lean way of thinking, with continuous improvement as a core focus
• You're organised, plan well and can manage multiple tasks and priorities
• You work well under pressure and to tight deadlines in a fast paced environment
• You have excellent verbal and written communication skills, and you're confident working with people at all levels
• You're ambitious, resilient and comfortable challenging what we do and how we do it

Our hiring process

• To maintain impartiality in the selection process and prevent bias from influencing shortlisting decisions, all applicants are systematically reviewed blindly by anonymising CVs
• If you're shortlisted, you'll be invited to a phone interview with our Talent Manager, Steph
• You'll have an interview or two, in person with our Operations Manager and Shift Manager
• You get offered the job and start your amazing new role

At James and James, we welcome and value diversity. We believe in fair hiring practices and are dedicated to considering all candidates equally, regardless of their race, colour, religion, gender, national origin, age, sexual orientation, disability, or any other protected status.

Should you require any reasonable adjustment for the role or interview process please email us and we'd be happy to discuss these with you.