Fulfilment Manager: Scale Operations & Team Growth

smol Products; Tonbridge; On-site; GBP 58,000 - 78,000; Full time

Benefits offered by this job

33 days holiday

Volunteer day

Healthcare cash plan

Employee Assistance Programme

Wellbeing allowance

Enhanced parental leave

Fertility leave

Employee share scheme

Nest pension

Job summary

smol is seeking a Fulfilment Manager to lead our Kent warehouse team, balancing strategic oversight with hands-on leadership to meet KPIs and drive operational growth. Based at the Marden site, you will collaborate with the Head of Operations to scale processes, ensure safety, and foster a culture of Care, Fairness, and Curiosity across a diverse team.

This role requires daily presence at the warehouse with a 45-hour work week and a flexible schedule, supporting our mission to be a force for

Qualifications

• Previous experience in an active fulfilment/dispatch environment, ideally in a hands-on B2C FMCG leadership role.
• Strong experience and confidence in the use of cloud-based technologies and IT hardware & software.
• Excellent communication skills with the ability to inspire others and manage difficult conversations.
• Strong problem-solving skills, adaptability, and attention to detail.
• Strong time management skills and ability to manage conflicting priorities effectively.

Responsibilities

• Monitor fulfilment line productivity and manage the order & dispatch portal efficiently.
• Liaise with the cloud software team and smol tech team to upscale order handling issues.
• Daily opening/closing of the site as required.
• Collaborate with on-site and wider leadership teams on projects to evolve fulfilment approaches and support business growth.
• Plan and manage people resources to meet daily fulfilment needs efficiently.
• Create regular reports and communicate with the leadership team daily on fulfilment outputs, quality, and forward planning.
• Set up daily KPIs to measure and monitor operational performance and adapt strategies with the Head of Operations.
• Drive improvement by sharing ideas, feedback, and updates across the fulfilment team and Supply Chain operations.

Skills

Fulfilment leadership

Cloud technologies

IT hardware & software

Communication skills

Problem solving

Time management

Job description

smol is seeking a Fulfilment Manager to lead our Kent warehouse team, balancing strategic oversight with hands-on leadership to meet KPIs and drive operational growth. Based at the Marden site, you will collaborate with the Head of Operations to scale processes, ensure safety, and foster a culture of Care, Fairness, and Curiosity across a diverse team.

This role requires daily presence at the warehouse with a 45-hour work week and a flexible schedule, supporting our mission to be a force for