FTC - Fitness Coach

Ballymore; London; On-site; GBP 25,000 - 30,000; Full time

Job summary

A leading company is seeking a dedicated individual to support the operations of their leisure facility. The role involves promoting services, ensuring customer satisfaction, and assisting with fitness classes. Candidates should possess strong interpersonal skills and a recognized Personal Trainer qualification. Join a vibrant team and contribute to a high-quality leisure experience for residents and guests.

Qualifications

• Experience in face-to-face customer service.
• Proven ability to build strong relationships with clients.

Responsibilities

• Support the Health Club Manager with operational aspects.
• Deliver high levels of customer care to residents and guests.
• Assist with daily operations at the Sky Pool.

Skills

Customer Service

Relationship Building

Teamwork

Health & Safety Knowledge

Fitness Class Delivery

Education

Level 3 Personal Trainer Qualification

Job description

Shift Pattern: 5 days across Monday to Sunday, 8 hours shift, 5:45 - 14:00 or 14:00 - 22:00

Duties & Responsibilities

1. Support the Health Club Manager and Estate Management Team with all operational aspects of the leisure facility.
2. Promote leisure services to members and track their progress.
3. Deliver high levels of customer care to residents and guests.
4. Greet and interact with residents/guests, maintain the environment and equipment to high standards.
5. Personal train clients when required.
6. Assist with daily operations at the Sky Pool.
7. Provide a 7-star professional service, ensuring safety, cleanliness, and enjoyment within the Leisure facility.
8. Ensure smooth and professional operation of the leisure facility.
9. Teach exercise classes and train residents in Personal Training when required.
10. Assist the Sky Host on Level 10 and conduct daily Sky Pool inspections.
11. Respond to emergencies and handle resident/guest questions, concerns, and complaints professionally.
12. Familiarize with services offered and serve as a customer service liaison.
13. Help with resident/guest retention and growth.
14. Carry out Gym and Sky Pool inductions.
15. Communicate regularly with the HCM and suggest improvements.
16. Comply with legislation such as Health & Safety at Work Act, Fire Cautions, COSHH, etc.
17. Complete all procedural documentation promptly.
18. Stock, clean, and organize fitness areas and equipment.
19. Monitor music and sound levels to ensure a conducive workout environment.
20. Anticipate residents/guests’ needs and provide guidance.
21. Be visible and assist members and guests, notifying HCM before breaks.
22. Remain until appropriate cover is arranged if your shift ends without replacement.
23. Attend departmental and staff meetings.
24. Recognize opportunities to promote services like PT, classes, etc.
25. Engage in ongoing education and training.
26. Complete assigned tasks and submit requests for time off.
27. Represent the Leisure facility professionally and maintain a neat appearance.
28. Follow all policies and procedures.
29. Cover reception and Welcome Host duties when required.
30. Perform other duties such as assisting with events, pool testing, or pool plant.
31. Work across various Estates Leisure facilities as needed.
32. Foster a positive team culture and assist with stock control.

Skills, Experience & Qualifications

1. Proven ability to build strong relationships with clients.
2. Passionate, lively, approachable, and charismatic.
3. Good team player with the ability to offer constructive advice.
4. Good knowledge of health & safety regulations.
5. Experience in face-to-face customer service.
6. Experience delivering fitness classes.
7. Recognized Level 3 or above Personal Trainer qualification.

*Ballymore operate as an equal opportunities employer.