Frozen Food Assistant

The Range; Hexham; On-site; GBP 19,000 - 23,000; Full time

Job summary

The Range is seeking a customer-focused Retail Assistant to join our fast-paced store team. You will deliver friendly service at the till, help customers find products, and contribute to a positive shopping experience.

You will stay flexible, assisting other departments as needed and ensuring stock is well-presented and correctly priced. Previous experience with frozen foods is preferred, and a can-do attitude is essential for success.

Qualifications

• Must enjoy a fast-paced retail environment and deliver excellent customer service.
• Willing to engage with customers and help them find ideal products.
• Be flexible and ready to support other areas of the store as needed.
• Previous experience working with frozen food is preferred.

Responsibilities

• Actively promote bestselling lines and key products.
• Ensure stock is available across all ranges.
• Ensure smooth transition of range changes to minimise disruption.
• Ensure the department is correctly priced across all products.
• Ensure correct fill levels and temperatures in store.
• Adhere to shop floor processes, policies, and procedures.
• Adhere to reduced and waste processes.
• Maintain high standards of housekeeping.

Skills

Customer service

Flexible approach

Customer engagement

Job description

What are we looking for?

To be successful in this role you will love working in a fast-paced retail environment and must be willing to give the very best customer service experience to our customers.

The emphasis will be on service. This is not just a standing filling shelves type of job. If you have the personality that our customers will appreciate, and if you enjoy an environment where you can really engage with the customer, then this could be the role for you.

Your day will be varied, from delivering service with a smile at the till to engaging with customers to help them find their ideal products.

You will need to have a flexible approach as there will be times when you will be supporting other areas of the Store to meet the business needs.

Previous experience working with frozen food is preferred.

Main Responsibilities

The following details the main responsibilities for this position. However, this is not a definitive list and a flexible approach to work duties is expected from all members of our team.

• Actively promote bestselling lines and key products.
• Ensure stock is available across all ranges.
• Ensure smooth transition of range changes to minimise disruption.
• Ensure the department is correctly priced across all products.
• Ensure correct fill levels and temperatures in store.
• Adhere to, and correctly implement shop floor processes, policies, and procedures.
• Adhere to, and correctly implement reduced and waste processes.
• High standards of housekeeping across the department.