Frontline Referrals & Regulatory Enquiries Advisor

UK Regulators' Network; Leeds; On-site; GBP 32,000 - 46,000; Full time

Job summary

Regulator of Social Housing (RSH) is seeking an experienced Referrals and Regulatory Enquiries Advisor to join our frontline team in delivering a first-class service to a wide range of stakeholders who contact us. You will manage queries and referrals from tenants, registered providers, and elected representatives, assessing, recording and responding accordingly.

As part of the frontline team, you will work to our service standards, ensuring timely follow-up actions and clear communications

Responsibilities

• Handle queries and referrals from tenants, registered providers, and elected representatives.
• Assess, record and respond to enquiries, referrals and complaints in line with service standards.
• Ensure follow-up actions are completed per process.

Job description

Regulator of Social Housing (RSH) is seeking an experienced Referrals and Regulatory Enquiries Advisor to join our frontline team in delivering a first-class service to a wide range of stakeholders who contact us. You will manage queries and referrals from tenants, registered providers, and elected representatives, assessing, recording and responding accordingly.

As part of the frontline team, you will work to our service standards, ensuring timely follow-up actions and clear communications