Frontline IT Service Desk Analyst

Brabners; Liverpool; Hybride; GBP 29 000 - 38 000; Plein temps

Avantages offerts par ce poste

Competitive Salary

Flexible working hours

Bupa/ Medicash

Discretionary bonus opportunities

Pension scheme

Life Insurance & Income Protection

25 days Annual Leave + bank holidays

Option to buy 10 additional days leave

My Days

Enhanced family leave

Career development opportunities

Wellbeing and mental health support

Résumé du poste

Brabners IT Team is seeking an IT Service Delivery Analyst to join the Liverpool office. You will be the first point of contact for colleagues IT queries, delivering prompt resolutions and maintaining strong service levels.

The role is based in the Liverpool City Centre Office and requires on-site presence four days per week with flexible hours within core times. You will support Windows, Microsoft 365, and mobile environments, with Mimecast experience beneficial.

Qualifications

• Previous IT Service Desk experience essential.
• Strong knowledge of Windows, Microsoft 365, and iOS and Android environments.
• Mimecast experience would be advantageous.
• Excellent communication and interpersonal skills.
• Ability to build strong working relationships.
• Exceptional verbal and written communication skills.
• Flexible, positive and can-do attitude.
• Proactive and solution-focused approach.
• Strong team player.
• Curious, inquisitive and committed to continuous improvement.

Responsabilités

• Act as first point of contact for all IT incidents and service requests.
• Resolve 1st and 2nd Line issues for colleagues in a timely manner.
• Manage and update the ticketing system, ensuring SLAs are met.
• Promote a user-focused culture through accessible and responsive support.
• Escalate queries where required to other IT teams and/or third-party providers.
• Update and maintain the IT Asset Management System.
• Continually develop knowledge across software, hardware and business systems.
• Contribute to IT projects as required.

Connaissances

IT Service Desk

Windows

Microsoft 365

iOS

Android

Communication skills

Relationship building

Proactive problem-solving

Outils

Mimecast

Description du poste

Brabners IT Team is seeking an IT Service Delivery Analyst to join the Liverpool office. You will be the first point of contact for colleagues IT queries, delivering prompt resolutions and maintaining strong service levels.

The role is based in the Liverpool City Centre Office and requires on-site presence four days per week with flexible hours within core times. You will support Windows, Microsoft 365, and mobile environments, with Mimecast experience beneficial.