Frontline Fashion Advisor – Style, Service & Sales

Marks & Spencer Plc; Sheffield; On-site; GBP 18,000 - 24,000; Part time

Job summary

Marks & Spencer is seeking a Customer Assistant for our Fashion, Home & Beauty section. You will deliver style advice and five-star service on the shop floor, acting as a confident brand ambassador in a fast-moving environment.

You will drive sales, help customers explore our on-trend products, and use Sparks App and in-store devices to enhance the experience. Flexibility and teamwork are essential in this busy role.

Qualifications

• Frontline customer service experience preferred.
• Ability to drive sales and promote products in a fashion-forward environment.
• Comfort using digital tools to enhance customer experience.

Responsibilities

• Provide style advice and five-star service to customers.
• Drive sales and grow share in the style space.
• Help customers discover on-trend fashion items and home & beauty products.
• Utilise Sparks App and in-store devices to assist customers.
• Maintain high standards of speed, accuracy and store presentation.
• Be a resilient, brand-aligned ambassador for M&S.

Skills

Customer service

Retail fashion knowledge

Team player

Tools

Sparks App

Job description

Marks & Spencer is seeking a Customer Assistant for our Fashion, Home & Beauty section. You will deliver style advice and five-star service on the shop floor, acting as a confident brand ambassador in a fast-moving environment.

You will drive sales, help customers explore our on-trend products, and use Sparks App and in-store devices to enhance the experience. Flexibility and teamwork are essential in this busy role.