Frontline Engineer Lead

WeAreTechWomen; Cheltenham; On-site; GBP 50,000 - 70,000; Full time

Job summary

A leading company in Cheltenham is seeking a Frontline Engineer Lead to provide technical support for secure cloud infrastructure. This role involves troubleshooting, leading teams, and mentoring junior engineers. The position offers a competitive salary, benefits, and opportunities for professional growth within a dynamic team environment.

Benefits

25 days vacation

Private medical insurance

3 days leave for charitable work

Qualifications

• Significant experience with computer systems and networks, especially Linux.
• Experience leading or overseeing teams.
• Experience with IaC tools like Terraform.

Responsibilities

• Provide frontline support to secure cloud users to troubleshoot and resolve critical technical issues.
• Lead support engineers during shifts, coordinate critical escalations with third parties and users.
• Manage tickets tracking user queries and support requests.

Skills

Linux

Leadership

Terraform

Kubernetes

Networking

Observability

Job description

Role: Frontline Engineer Lead

Location: Cheltenham

Salary: Competitive salary and package dependent on experience + shift work

Career Level: We are hiring at Specialist level

Please Note:

Any offer of employment is subject to satisfactory BPSS and SC security clearance which requires 5 years continuous UK address history (typically including no periods of 30 consecutive days or more spent outside of the UK) and declaration of being a British passport holder with no dual nationalism at the point of application.

Note: The above information relates to a specific client requirement

About Accenture

Accenture is a leading global professional services company, providing a broad range of services in strategy and consulting, interactive, technology and operations, with digital capabilities across all of these services. We apply industry expertise, diverse skill sets, and next-generation technology to each business challenge, driven by our culture of innovation and inclusion.

Our Values

We believe in inclusion and diversity and supporting the whole person. Our core values include Stewardship, Best People, Client Value Creation, One Global Network, Respect for the Individual, and Integrity. We are recognized worldwide for both business performance and inclusion and diversity.

Team Environment

The secure cloud infrastructure support team in Cheltenham uses cutting-edge cloud technologies to support Critical National Infrastructure in an internet-disconnected environment. You will support day-to-day operations and provide first-level infrastructure and platform engineering support to a secure government client.

Shift and Travel

This team operates a 24/7/365 rota, with shift premiums for unsociable hours. The role may require regular travel to sites near London during the first 6-12 months for training and transition.

Responsibilities

1. Provide frontline support to secure cloud users to troubleshoot and resolve critical technical issues.
2. Lead support engineers during shifts, coordinate critical escalations with third parties and users.
3. Manage tickets tracking user queries and support requests, ensuring effective diagnosis and resolution.
4. Develop product knowledge in air-gapped cloud technology to assist users.
5. Support internal reviews for continuous improvement and reducing toil.
6. Follow runbooks and procedures for incident management, especially for high-priority incidents involving UK critical workloads.
7. Mentor junior engineers and support team skills growth.

Qualifications

The following skills and experience are essential:

1. Significant experience with computer systems and networks, especially Linux.
2. Experience leading or overseeing teams.
3. Experience with IaC tools like Terraform.
4. Experience with Kubernetes, troubleshooting container platforms.
5. Ability to troubleshoot and identify bugs or failures.
6. Willingness to learn deep skills in air-gapped cloud architecture.
7. Experience in production support or operations roles.
8. Understanding network architectures and troubleshooting with Linux tools.
9. Expertise in at least one: Kubernetes, Terraform, Networking, Observability.

Additional Requirements

Flexibility and mobility are required, as there may be onsite requirements with clients and partners.

Benefits

In addition to a competitive salary, benefits include up to 25 days’ vacation, private medical insurance, and 3 days' leave for charitable work annually.

Application Deadline

Closing date: 30th August 2025. The role may close earlier if a suitable candidate is found.

EEO Statement

Accenture is committed to equal employment opportunity and does not discriminate based on age, race, creed, color, religion, sex, national origin, disability, veteran status, sexual orientation, gender identity, marital status, citizenship, or any other protected basis.