Frontline Engineer Lead

Accenture; Cheltenham; On-site; GBP 45,000 - 75,000; Full time

Job summary

An established industry player is seeking a Frontline Engineer Lead to join their innovative team in Cheltenham. This role involves providing critical technical support in a secure cloud environment and leading a team of engineers to ensure seamless operations. You'll be at the forefront of technology, utilizing cutting-edge tools and methodologies while contributing to the continuous improvement of services. With a focus on inclusion and diversity, this company offers a competitive salary and an extensive benefits package, making it an exciting opportunity for those looking to advance their careers in a dynamic environment.

Benefits

25 days vacation per year

Private medical insurance

3 extra days leave for charitable work

Qualifications

• Experience in managing computer systems and networks, especially with Linux.
• Proven leadership experience in overseeing support teams.

Responsibilities

• Provide frontline support for secure cloud users and troubleshoot issues.
• Lead support engineers during shifts and manage critical escalations.

Skills

Linux Operating System

Team Leadership

IaC Tools (Terraform)

Kubernetes

Troubleshooting

Network Architecture Understanding

Observability

Cloud Architecture Learning

Job description

Role:Frontline Engineer Lead

Location: Cheltenham

Salary: Competitive salary and package dependent on experience+ shift work

Career Level: We are hiring at Specialist level

Please Note: Any offer of employment is subject to satisfactory BPSS and SC security clearance which requires 5 years continuous UK address history (typically including no periods of 30 consecutive days or more spent outside of the UK) and declaration of being a British passport holder with no dual nationalism at the point of application.
Note: The above information relates to a specific client requirement

Accenture is a leading global professional services company, providing a broad range of services in strategy and consulting, interactive, technology and operations, with digital capabilities across all of these services. With our thought leadership and culture of innovation, we apply industry expertise, diverse skill sets and next-generation technology to each business challenge.

We believe in inclusion and diversity and supporting the whole person. Our core values comprise of Stewardship, Best People, Client Value Creation, One Global Network, Respect for the Individual and Integrity. Year after year, Accenture is recognized worldwide not just for business performance but for inclusion and diversity too.

“Across the globe, one thing is universally true of the people of Accenture: We care deeply about what we do and the impact we have with our clients and with the communities in which we work and live. It is personal to all of us.” – Julie Sweet, Accenture CEO

The Accenture secure cloud infrastructure support team are using cutting-edge cloud technologies in an internet-disconnected environment to support Critical National Infrastructure from a secure site in Cheltenham. You would support day-to-day operations and provide first-level infrastructure and platform engineering support to a secure government client.

This team will operate a 24/7/365 rota, and successful candidates will be paid a shift premium for the non-standard unsociable shift hours that will be part of that rota.We anticipate this to commence within the first 6-12 months of joining.

The first six months of the role may require regular travel to sites in or near London as part of a training and transition programme.

As a Frontline Engineer Lead you will be responsible for:

• Provide frontline support to secure cloud users to troubleshoot and resolve critical technical issues.

• Lead the support engineers during a shift, and be the coordinator and lead contact for any critical escalations with third parties and users.

• Manage tickets that track user queries and requests for support to document effective diagnosis, resolution, or escalation.

• Develop product knowledge in cutting-edge air-gapped cloud technology to support users with how-to questions.

• Support internal reviews to identify and enable opportunities for continuous improvement and reducing toil.

• Follow documented runbooks and procedures for high-priority incident management for potential.

• UK critical workloads, and identify areas for runbook improvement.

• Provide mentoring to junior engineers and supporting a culture of team skills growth.

The following skills and experience are essential for this role:

• Significant experience in working with computer systems and computer networks, specifically with the Linux operating system.

• Experience of overseeing or leading teams

• Experience with IaC tools including TerraForm

• Experience with Kubernetes, including troubleshooting issues with container-hosting platforms

• Experience with troubleshooting issues and identifying potential bugs or failures

• A willingness to learn new deep skills in air-gapped cloud architecture and operations

• Experience in a production support / operations role to ensure a live service for users

• Experience with understanding network architectures and troubleshooting network-related issues using Linux tools

• In-depth expertise in at least one of: Kubernetes, TerraForm, Networking, Observability

Flexibility and mobility are required to deliver this role as there may be requirements to spend time onsite with our clients and partners to enable delivery of the first-class services we are known for.

What is in it for you

At Accenture in addition to a competitive basic salary, you will alsohave an extensive benefits package which includes up to 25 days’ vacation per year, private medical insurance and 3 extra days leave per year for charitable work of your choice!

Flexibility and mobility are required to deliver this role as there will be requirements to spend time onsite with our clients and partners to enable delivery of the first-class services we are known for.

Closing Date for Applications: 30th August 2025

Accenture reserves the right to close the role prior to this date should a suitable applicant be found.