Frontline Duty Worker – Camden Homeless Outreach

THE SINGLE HOMELESS PROJECT; Greater London; On-site; GBP 34,000 - 37,000; Full time

Benefits offered by this job

Salary progression after probation

37.5 hour week with flexible hours

25 days annual leave

Pension scheme

Health plan & discounts

Training programme

Job summary

Single Homeless Project in Camden is seeking a Duty Worker for the Rough Sleeping Outreach Hub. You’ll be a key contact, welcoming clients, listening to their needs and connecting them with the right support and partner agencies.

This Monday–Friday role runs 8am–4pm, with a 37.5 hour week, DBS check required, and a benefits package including a salary progression, generous leave, pension and learning opportunities.

Qualifications

• You are experienced in working in a busy client-facing, reception, administrative, community or support environment.
• You are highly organised, with strong attention to detail and the ability to manage appointments, records, emails and competing priorities effectively.
• You communicate clearly and confidently, and know how to manage expectations, maintain professional boundaries and stay calm when situations become challenging.
• You build positive relationships with clients, colleagues and partner agencies, and understand the value of joined-up, multi-agency working.
• You understand the barriers faced by people experiencing homelessness, rough sleeping and multiple disadvantage, alongside the importance of safeguarding, confidentiality and appropriate information sharing.

Responsibilities

• Respond to enquiries and help clients navigate available support within the Hub.
• Coordinate appointments, calendars and day-to-day administration to keep the Hub running smoothly.
• Escalate safeguarding or welfare concerns appropriately.
• Work with outreach teams and external agencies to provide joined-up services.

Job description

Single Homeless Project in Camden is seeking a Duty Worker for the Rough Sleeping Outreach Hub. You’ll be a key contact, welcoming clients, listening to their needs and connecting them with the right support and partner agencies.

This Monday–Friday role runs 8am–4pm, with a 37.5 hour week, DBS check required, and a benefits package including a salary progression, generous leave, pension and learning opportunities.