Frontline Customer Support Advisor

Oldham; Oldham; In loco; GBP 27.000 - 29.000; Tempo pieno

Vantaggi offerti da questo lavoro

25 days annual leave

LGPS pension scheme

Discounted gym membership

Staff discount scheme

Cycle to Work

Wellbeing support

Staff recognition and events

Peer support groups

Descrizione del lavoro

Oldham Council is seeking a Customer Support Officer for a fixed-term 6-month contract in Oldham. You will provide resident-focused service via telephone or face-to-face interactions, aiming to resolve enquiries at first point of contact and support team objectives.

The role handles varied inquiries and requires empathy and professionalism. The post involves 36.66 hours per week at £27,274–£29,071 per annum; the location is Oldham OL1 1HD, with a closing date of 30 October 2026.

Competenze

• Empathy when dealing with vulnerable and challenging customers.
• Polite, courteous and efficient customer service to colleagues and service users.
• Organisational skills to meet deadlines and re-prioritise work when needed.
• Ability to work effectively with others to meet deadlines and standards.

Mansioni

• Deal with customers professionally to resolve enquiries at first point of contact.
• Handle complex and sensitive calls, face-to-face enquiries, emails and live chat.
• Demonstrate empathy while delivering accurate information and advice.
• Balance customer needs with business requirements to achieve positive outcomes.
• Obtain information necessary to process or resolve queries and escalate when appropriate.

Conoscenze

Empathy

Customer service

Organisation

Teamwork

Descrizione del lavoro

Oldham Council is seeking a Customer Support Officer for a fixed-term 6-month contract in Oldham. You will provide resident-focused service via telephone or face-to-face interactions, aiming to resolve enquiries at first point of contact and support team objectives.

The role handles varied inquiries and requires empathy and professionalism. The post involves 36.66 hours per week at £27,274–£29,071 per annum; the location is Oldham OL1 1HD, with a closing date of 30 October 2026.