Frontline Customer Advisor – Transport Ops (Flexible Shifts)

TfW Business Daily Group; Aberystwyth; On-site; GBP 17,000 - 22,000; Full time

Job summary

Transport for Wales is hiring Customer Service Advisors to ensure a safe, efficient, and welcoming experience for customers at our train stations and bus interchanges. You will assist with ticket purchases, monitor gates, and support customers throughout their journey.

The role requires strong organisational and communication skills, a customer‑first mindset, and the ability to work flexibly, including weekends and bank holidays.

Qualifications

• Excellent customer service and communication abilities.
• Willingness to work flexible shifts, including weekends/bank holidays.
• Welsh language skills would be a plus.

Responsibilities

• Assisting customers buying tickets at ticket offices, self-service machines or via app.
• Monitoring ticket gates, checking tickets, and issuing penalty fares where appropriate.
• Assisting customers on the platforms and overseeing the safe and timely dispatch of trains.
• Providing assistance to customers with accessibility needs.
• Guidance and support at busy bus interchange.

Skills

Organisational skills

Customer focus

Flexibility

Dealing with difficult situations

Customer service quality

Teamwork

Communication skills

Job description

Transport for Wales is hiring Customer Service Advisors to ensure a safe, efficient, and welcoming experience for customers at our train stations and bus interchanges. You will assist with ticket purchases, monitor gates, and support customers throughout their journey.

The role requires strong organisational and communication skills, a customer‑first mindset, and the ability to work flexibly, including weekends and bank holidays.