Front office team member (Receptionist)

TN United Kingdom; Paignton; On-site; GBP 10,000 - 40,000; Full time

Job summary

Join a vibrant team at a leading hotel in Paignton, where exceptional service meets stunning seaside views. As a Front Office Team Member, you will be the warm welcome that guests remember, ensuring their stay is memorable through attentive service and local expertise. This role offers a supportive work environment with ongoing training and career development opportunities. Enjoy a range of benefits, including discounted hotel stays, flexible working arrangements, and a chance to make a real impact in a top-rated hospitality setting. If you thrive in a fast-paced environment and love connecting with people, this is the perfect opportunity for you!

Benefits

Discounted hotel room rates

Additional day's leave for birthday

Enhanced parental leave

Flexible working arrangements

Life Insurance

Employee Assistance Programme

Social and wellness events

Free meals on duty

Gratuities and Service charges paid

Discounts in supermarkets

Qualifications

• Must be a people person with great communication skills.
• Detail-focused and organized to manage reservations effectively.

Responsibilities

• Handle check-ins, check-outs, and guest inquiries efficiently.
• Provide local knowledge and recommendations to enhance guest experience.

Skills

Customer Service

Communication Skills

Problem Solving

Multitasking

Detail-oriented

Education

Experience in a similar role

Job description

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Front office team member (Receptionist), Paignton

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Client:

The Mercure Paignton

Location:

Paignton, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

d32850fbbf4a

Job Views:

2

Posted:

02.05.2025

Expiry Date:

16.06.2025

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Job Description:

JOIN US

We may be new, but our hotels the ibis Styles and Mercure Paignton are
already building a reputation for our exceptional service, stunning seaside
location, and commitment to creating memorable experiences for our guests.

Our employees work across both hotels, the ibis Styles and Mercure Paignton
creating a welcoming team culture.

At The Mercure and the Ibis Styles Paignton we are managed by RBH
management. We believe our people are our biggest assets and understand the
value in putting them first. Our approach to diversity in the workplace, health
& wellbeing, sustainability, and individuality sets us apart from our
competitors and is one of the reasons we are rated Top 30 Best Places to Work
in Hospitality! We are passionate about the industry and always on the
lookout for new talent to join us on our journey...

At our hotels, we believe in fostering a supportive and inclusive work
environment. We provide ongoing training, career development opportunities, and
a chance to work alongside a passionate team dedicated to delivering
exceptional service.

OUR BENEFITS

You will have access to a benefits package we believe truly works for our people

· Discounted hotel room rates for you and your
friends & family

An additional day's leave for your
birthday

Enhanced Maternity, adoption & shared
parental leave

• Refer a Friend scheme (earn £250 for each
  referral up to 5 referrals)
• Flexible working arrangements
• Wagestream - choose how and when you get
  paid
• Life Insurance
• Employee Assistance Programme
• Social and wellness events and activities all
  year round
• Free meals on duty saving you over £1000 per yea
• Employee of the Month/ Year
• Gratuities and Service charges paid
• Discounts in supermarkets and days out
• 20 years old and under £10.92 - 21 years old and
  over £12.21 per hour

And much much more!

A DAY IN THE LIFE OF A RECEPTIONIST ATOUR HOTEL

This is a hands-on role, and the successful applicant must be able to answer
guest enquiries in a timely and courteous manner, use up-selling techniques to
promote hotel services and facilities, and demonstrate knowledge of hotel
products, services, pricing, and policies, as well as knowledge of the local
area.

• Be the first smile guests see and
  the friendly voice they remember, creating a warm welcome that sets the tone
  for their stay!
• Handle check-ins, check-outs, and
  everything in between with efficiency, making every guest feel like a VIP.
• Become the local expert, ready to
  dish out the best spots for brunch, hidden gems, and must-see sights to elevate
  the guest experience.
• Master the art of multitasking:
  from answering calls and managing bookings to handling guest requests—all with
  a positive vibe.
• Keep the front desk looking sharp
  and organised, setting up a welcoming space that feels like home.
• Coordinate seamlessly with
  housekeeping and maintenance, ensuring rooms are ready and requests are met
  without a hitch.
• Surprise and delight guests by
  going above and beyond with thoughtful touches and personal service, making
  their stay memorable.
• Processing all reservation
  requests, changes, and cancellations in a timely manor whilst making the guest
  feel special.

WHAT WE NEED FROM YOU

• 
  A people person with a knack for making connections and creating
  memorable guest experiences.
• 
  Great communication skills, effortlessly handling guest inquiries,
  coordinating with the team, and sharing local knowledge.
• 
  Detail-focused and organised, ensuring every reservation, request, and
  check-out goes off without a hitch.
• 
  A quick thinker who loves to solve problems and keep things running
  smoothly, even when it’s busy.
• 
  A team player with a flexible, ready-to-help attitude, keeping the good
  vibes rolling across departments.
• 
  Experience in a similar role within a hotel environment.
• 
  High energy and adaptable, thriving in a lively, fast-paced setting
  where no two days are the same.
• 
  Oral & written fluency in English.Additional language will be
  considered a plus.
• 
  Must be able to complete various shifts which include 06.45 - 15.15 or
  0900-1800 or 1430 - 2300

EQUAL OPPORTUNITIES

RBH Hospitality Management is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. If at any point throughout our process you require reasonable adjustments, please contact.