Front Office Team Member

TN United Kingdom; Manchester; On-site; GBP 10,000 - 40,000; Full time

Job summary

An established industry player in hospitality is seeking a Front Office Team Member to enhance guest experiences. This role is vital as the first point of contact, ensuring guests receive exceptional service from check-in to check-out. The ideal candidate will possess strong communication skills and a friendly demeanor, thriving in a fast-paced environment. If you are passionate about hospitality and enjoy making guests feel welcome, this opportunity is perfect for you. Join a team that values customer satisfaction and teamwork, contributing to memorable stays for guests.

Qualifications

• Previous experience in a customer-facing role, ideally in hospitality.
• Strong communication and interpersonal skills with a friendly personality.

Responsibilities

• Provide exceptional customer service including check-in and check-out.
• Handle guest requests and concerns promptly to ensure satisfaction.

Skills

Customer Service

Communication Skills

Interpersonal Skills

Multitasking

Tools

Reservation Systems

Property Management Systems

Job description

We are looking for a highly motivated and customer-focused individual to join our hotel as a Front Office Team Member. As the first point of contact for our guests, you will play a crucial role in creating a memorable and seamless guest experience.

Responsibilities:

• Provide exceptional customer service to all guests, including check-in, check-out, and responding to inquiries.
• Handle guest requests and concerns promptly and efficiently, ensuring guest satisfaction.
• Answer phone calls and emails, take reservations, and manage guest information.
• Assist with administrative tasks such as billing, record-keeping, and report generation.
• Work closely with other hotel departments to ensure a smooth operation and guest experience.

Ideal Candidate:

• Previous experience in a customer-facing role, ideally in a hotel or hospitality environment.
• Strong communication and interpersonal skills, with a friendly and welcoming personality.
• Ability to multitask and work in a fast-paced environment.
• Familiarity with computer systems and software, including reservation and property management systems.
• Flexible availability, including weekends and holidays.

If you are a team player with a passion for hospitality and excellent customer service skills, we would love to hear from you.