Front Office Supervisor

Oscars Group; Brighton; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading hospitality group is seeking a Front Office Supervisor at Novotel Sydney Brighton Beach. In this critical role, you will oversee daily front office operations, ensuring exceptional guest service and staff mentorship. Ideal candidates will have previous hotel experience and strong leadership abilities.

Benefits

Free onsite parking

Access to Accor Hotels staff rates

Discounts on food & beverage

Internal training opportunities

Career growth opportunities

Employee Assistance Program (EAP)

Qualifications

• Previous experience in front office or guest services, ideally in a hotel.
• Strong leadership and interpersonal skills.
• Sound knowledge of front office and reservation systems.

Responsibilities

• Supervise and motivate the front office team for service excellence.
• Ensure seamless check-in, check-out, and reservations.
• Monitor and maintain front office cash handling and billing.

Skills

Leadership

Communication

Guest Engagement

Solutions Orientation

Education

High school diploma or equivalent

Tools

Opera

Job description

Add expected salary to your profile for insights

About Us
Oscars Groupis a passionate, creative, and dynamic privately owned hospitality group founded by the Gravanis family in 1986 with the acquisition of a single pub in Sydney’s Inner West. Now one of the largest privately owned hospitality groups in Australia, Oscars boasts an ever-growing portfolio of 45+ assets across NSW, Queensland, and Victoria, spanning accommodation, pubs and gaming, retail liquor, conference and event centres, chartered vessels, and both commercial and residential developments.

About the Venue
Novotel Sydney Brighton Beach is a premium 4.5-star resort-style hotel overlooking the white sandy beaches of Brighton-Le-Sands and Sydney’s beautiful Botany Bay. The hotel is currently undergoing a major refurbishment, positioning it as one of NSW’s leading destinations for food & beverage, accommodation, and events.

About the Role
We are seeking an enthusiastic and guest-focused Front Office Supervisor to join our leadership team. In this hands-on role, you will oversee the daily operations of the front office, ensuring the smooth and efficient delivery of exceptional guest service. You will play a key part in mentoring the team, driving a culture of service excellence, and supporting the Rooms Division Manager in achieving operational and financial goals.

Key Responsibilities

Supervise, support, and motivate the front office team to deliver exceptional service at every touchpoint

Ensure seamless check-in, check-out, and reservations processes while maintaining accurate records

Resolve guest enquiries, requests, and complaints with professionalism and a solution-focused approach

Coordinate with housekeeping, maintenance, and other departments to ensure a cohesive and memorable guest experience

Monitor and maintain front office procedures, cash handling, billing, and audit processes in line with company policies

Train, coach, and develop team members, fostering a positive, engaged, and high-performing team culture

Assist with rostering, workforce planning, and managing daily staffing levels to meet business needs

Uphold and promote workplace health and safety, hygiene, and brand standards at all times

About You

Previous experience in front office or guest services, ideally in a hotel environment, with exposure to supervisory responsibilities

Strong leadership and interpersonal skills with the ability to motivate and inspire a team

Excellent communication skills, both verbal and written, with a passion for guest engagement

Professional, calm, and solutions-oriented approach, particularly during busy periods or when resolving guest concerns

Sound knowledge of front office and reservation systems (familiarity with Opera or similar systems is an advantage)

High attention to detail and accuracy in handling guest accounts, billing, and reporting

Flexibility to work a rotating roster, including evenings, weekends, and public holidays

Free onsite parking while on shift

Access to Accor Hotels staff rates

Discounts on food & beverage across all Oscars Group venues

Internal and external training opportunities, including an online learning platform

Career growth opportunities within Oscars Group across 46+ outstanding venues

Employee Assistance Program (EAP) for you and your immediate family

Reward and recognition initiatives

Unlock job insights

Salary match Number of applicants Skills match

Your application will include the following questions:

Do you have experience preparing work rosters? Which of the following statements best describes your right to work in Australia? How many years' experience do you have as a Front Office Supervisor? How many years of people management experience do you have? Which of the following property management systems (PMS) do you have experience with? What's your expected annual base salary? How many years' experience do you have as a guest services agent? Do you own or have regular access to a car?

Hospitality & Tourism 1,001-5,000 employees

Oscars Group, founded in 1986 and owned by the Gravanis family, started with a single pub in Sydney’s Inner West. Over three decades, we've expanded into a leading privately-owned hospitality group with 46 assets and growing across NSW, Queensland, and Victoria. Our diverse portfolio includes hotels, pubs, bars, restaurants, accommodation, gaming, events, and chartered vessels.

Renowned for unique atmospheres, quality offerings, and exceptional service, Oscars Group is committed to excellence, innovation, and community engagement. Each venue upholds the highest standards, ensuring our reputation as a trusted and respected leader in the industry.

Oscars Group, founded in 1986 and owned by the Gravanis family, started with a single pub in Sydney’s Inner West. Over three decades, we've expanded into a leading privately-owned hospitality group with 46 assets and growing across NSW, Queensland, and Victoria. Our diverse portfolio includes hotels, pubs, bars, restaurants, accommodation, gaming, events, and chartered vessels.

Renowned for unique atmospheres, quality offerings, and exceptional service, Oscars Group is committed to excellence, innovation, and community engagement. Each venue upholds the highest standards, ensuring our reputation as a trusted and respected leader in the industry.

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