Front Office Receptionist

JR United Kingdom; Watford; On-site; GBP 25,000 - 30,000; Full time

Job summary

A leading company is seeking a Front Office Receptionist based in Watford, Hertfordshire. The role involves providing personalized service and support to guests and team members, orchestrating a welcoming environment, and ensuring service excellence. Ideal candidates will possess strong customer service skills and demonstrate professionalism in a dynamic workplace.

Qualifications

• Experience in a customer-facing role preferred.
• Strong organizational and communication skills required.

Responsibilities

• Provide personal services to employees and guests.
• Ensure compliance with company policies for service excellence.
• Act as point-of-contact for the facilities team.

Skills

Customer Service

Leadership

Attention to Detail

Job description

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Front Office Receptionist, Watford, Hertfordshire

Client: TechServe

Location: Watford, Hertfordshire, United Kingdom

Job Category: Other

EU work permit required: Yes

Job Views: 4

Posted: 04.06.2025

Expiry Date: 19.07.2025

Job Description:

Job Summary

The Concierge acts as the heart of the workplace, providing personalized service to team members and visitors alike. The individual in this role creates a positive, service-oriented environment, acting as the first point of engagement with visitors and team members. The Concierge provides day-to-day oversight and direction for the Client, guiding task priorities to align with Host strategy and customer priorities.

Essential Roles and Responsibilities

• Provides personal services to employees and guests such as arrangement of transportation & travel arrangements, office wayfinding, lobby appearance management, visitor volume tracking & reporting, reception services, visitor refreshments, storytelling & campus tours, meal & activity reservations, guest administrative support (preparation of meeting materials, shipping, laundry & dry cleaning services, gift & package orders, and other services as needed).
• Demonstrates leadership and customer service and reflects a warm friendly, professional greeting to all. Develops training and development sessions for topics such as customer service, handling difficult situations, attention to detail, etc.
• Conducts business in a professional, friendly, proficient manner. Confirms with building owners and reps about details for special events such as charity events, pop-up stores, special services, etc.
• Maintains records and logs of consolidated service requests and completion status.
• Evaluates the concierge responses to assure compliance with all company policies and procedures.
• Ensures the customer is receiving service excellence and is satisfied with the concierge team's ability to satisfy the customer's request.
• Develops the applicable file of services including transportation resources, accommodations, referrals, local business and organizations.
• Serves as point-of-contact for the facilities team as a representative of the Concierge team.
• Follows security and emergency procedures as defined for the property. Responds to emergency situations in a calm, efficient manner. Summons appropriate assistance and makes appropriate notifications in accordance with operating procedures.