Front Office Receptionist

JR United Kingdom; Hemel Hempstead; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading company in the UK seeks a Concierge to enhance workplace service and visitor experience. This role involves personal service provision, oversight of special events, and maintaining high customer service standards. The ideal candidate will be professional, friendly, and skilled in leadership and logistics.

Qualifications

• Demonstrates leadership and customer service.
• Ability to manage visitor experiences and administrative support.
• Proficient in maintaining service request logs.

Responsibilities

• Provides personal services such as travel arrangements and visitor management.
• Ensures customer satisfaction and compliance with service excellence standards.
• Maintains records of service requests and coordinates with facilities.

Skills

Leadership

Customer Service

Attention to Detail

Job description

Job Summary

The Concierge acts as the heart of the workplace, providing personalized service to team members and visitors alike. The individual in this role creates a positive, service-oriented environment, acting as the first point of engagement with visitors and team members. The Concierge provides day-to-day oversight and direction for the Client, guiding task priorities to align with Host strategy and customer priorities.

Essential Roles and Responsibilities

1. Provides personal services to employees and guests such as transportation & travel arrangements, office wayfinding, lobby appearance management, visitor volume tracking & reporting, reception services, visitor refreshments, storytelling & campus tours, meal & activity reservations, guest administrative support (preparation of meeting materials, shipping, laundry & dry cleaning services, gift & package orders, and other services as needed).
2. Demonstrates leadership and customer service, reflecting a warm, friendly, professional greeting to all. Develops training and development sessions on topics such as customer service, handling difficult situations, attention to detail, etc.
3. Conducts business in a professional, friendly, proficient manner. Confirms details with building owners and representatives for special events such as charity events, pop-up stores, special services, etc.
4. Maintains records and logs of service requests and their completion status.
5. Evaluates concierge responses to ensure compliance with all company policies and procedures.
6. Ensures customers receive service excellence and are satisfied with the concierge team's ability to meet their requests.
7. Develops a file of services including transportation resources, accommodations, referrals, and local businesses and organizations.
8. Serves as the point-of-contact for the facilities team as a representative of the Concierge team.
9. Follows security and emergency procedures as defined for the property. Responds to emergency situations calmly and efficiently, summons assistance, and makes notifications according to operating procedures.