Front Office Receptionist

JR United Kingdom; Stoke-on-Trent; On-site; GBP 20,000 - 30,000; Full time

Job summary

A leading company in the UK seeks a Concierge to enhance the workplace experience for team members and visitors. The role focuses on providing exceptional service, managing daily operations, and ensuring customer satisfaction through personalized assistance. If you excel in leadership and customer engagement, this position offers the opportunity to significantly influence workplace culture.

Qualifications

• Excellent customer service skills and experience.
• Ability to lead and coordinate tasks effectively.
• Strong organizational skills and attention to detail.

Responsibilities

• Provide personal services such as transportation arrangements and reception tasks.
• Demonstrate leadership and customer service excellence.
• Maintain records of service requests and ensure compliance with policies.

Skills

Customer Service

Leadership

Organization

Job description

Job Summary

The Concierge acts as the heart of the workplace, providing personalized service to team members and visitors. The role involves creating a positive, service-oriented environment and being the first point of engagement. The Concierge oversees daily operations and guides task priorities to align with company strategy and customer needs.

Essential Roles and Responsibilities

1. Providing personal services such as transportation arrangements, office wayfinding, lobby management, visitor tracking, reception, refreshments, campus tours, reservations, and administrative support.
2. Demonstrating leadership and excellent customer service, including developing training sessions on customer service and handling difficult situations.
3. Conducting business professionally and coordinating with building owners for special events.
4. Maintaining records of service requests and ensuring compliance with policies.
5. Ensuring customer satisfaction and developing a directory of services and resources.
6. Serving as a liaison with the facilities team and following security and emergency procedures.