Front Office Receptionist

JR United Kingdom; Bolton; On-site; GBP 20,000 - 30,000; Full time

Job summary

A leading company in the UK is seeking a Concierge to provide personalized service and support to team members and visitors. This role is central in creating a positive, service-oriented environment, managing various personal and administrative services to ensure satisfaction and excellence in hospitality.

Qualifications

• Experience in customer service or hospitality preferred.
• Strong communication and interpersonal skills.
• Ability to handle multiple tasks and remain calm under pressure.

Responsibilities

• Provides personal services to employees and guests.
• Demonstrates leadership and develops training sessions.
• Maintains records of service requests and ensures compliance.

Skills

Customer Service

Leadership

Attention to Detail

Job description

Job Summary

The Concierge acts as the heart of the workplace, providing personalized service to team members and visitors alike. The individual in this role creates a positive, service-oriented environment, acting as the first point of engagement with visitors and team members. The Concierge provides day-to-day oversight and direction for the Client, guiding task priorities to align with Host strategy and customer priorities.

Essential Roles and Responsibilities

1. Provides personal services to employees and guests such as transportation & travel arrangements, office wayfinding, lobby appearance management, visitor volume tracking & reporting, reception services, visitor refreshments, storytelling & campus tours, meal & activity reservations, guest administrative support (preparation of meeting materials, shipping, laundry & dry cleaning services, gift & package orders, and other services as needed).
2. Demonstrates leadership and customer service, reflecting a warm, friendly, professional greeting to all. Develops training and development sessions on topics such as customer service, handling difficult situations, attention to detail, etc.
3. Conducts business in a professional, friendly, proficient manner. Confirms details for special events with building owners and representatives, such as charity events, pop-up stores, and special services.
4. Maintains records and logs of service requests and their completion status.
5. Evaluates concierge responses to ensure compliance with company policies and procedures.
6. Ensures customers receive service excellence and are satisfied with the concierge team's performance.
7. Develops a file of services including transportation resources, accommodations, referrals, and local businesses and organizations.
8. Serves as the point-of-contact for the facilities team as a representative of the Concierge team.
9. Follows security and emergency procedures as defined for the property. Responds calmly and efficiently to emergency situations, summons assistance, and makes notifications according to operating procedures.