Front Office Platform Transformation Lead

Remote Worker LTD.; Greater London; Hybrid; GBP 85,000 - 120,000; Full time

Benefits offered by this job

5 weeks annual leave

Hybrid working policy

Wellbeing fund

Profit share scheme

CSR days

Job summary

Baringa is hiring experienced consultants for its Front Office Transformation practice. You will shape transformation strategies, design customer journeys, and lead multi-disciplinary teams to deliver measurable business value using Salesforce, ServiceNow and related technologies.

The role emphasizes stakeholder engagement, strategic problem solving, and delivering modernisation programmes across CRM, AI and data platforms.

Qualifications

• Experience with Front Office transformation across design, technology and data capabilities.
• Deep experience in aligning business strategy with platform-based solutions.
• Ability to lead and influence senior stakeholders across multiple functions.

Responsibilities

• Shape Front Office transformation strategies using key platforms.
• Design future customer and colleague experiences with cross-functional teams.
• Define and mobilise transformation programmes and governance.
• Lead complex business and technology transformation initiatives.
• Help clients maximise value from Salesforce, ServiceNow and adjacent tech.

Skills

Front Office understanding

Platform design

Stakeholder engagement

AI capability awareness

Tools

Salesforce

ServiceNow

Braze

Job description

Baringa is hiring experienced consultants for its Front Office Transformation practice. You will shape transformation strategies, design customer journeys, and lead multi-disciplinary teams to deliver measurable business value using Salesforce, ServiceNow and related technologies.

The role emphasizes stakeholder engagement, strategic problem solving, and delivering modernisation programmes across CRM, AI and data platforms.