Front Office Manager (Maternity Cover)

Hilton Worldwide, Inc.; Cambridge; On-site; GBP 30,000 - 45,000; Full time

Job summary

A leading hotel in Cambridge is seeking a Front Office Manager for maternity cover, responsible for leading the Front Office team and ensuring high guest satisfaction. This role entails operational management, staff recruitment, and compliance with health and safety regulations.

Benefits

Free and healthy meals when on duty

Career growth opportunities

Corporate Responsibility initiatives

Team Member Travel Program

High street discounts through Perks at Work

28 days holiday including bank holidays

Discounted dental and health insurance

Subsidised Taxi Scheme

Guest Experience Day after passing probation

Qualifications

• Experience in hospitality management is essential.
• Strong leadership and communication skills required.
• Knowledge of property management systems preferred.

Responsibilities

• Oversee the Front Office team and operations.
• Monitor guest satisfaction and implement improvements.
• Recruit and train Front Office staff.

Skills

Team Management

Customer Service

Budgeting

Up-selling

Job description

Job Description - Front Office Manager (Maternity Cover) (HOT0BOYT)

Job Number:

HOT0BOYT

Work Location

Hilton Cambridge City Centre, 20 Downing Street, Cambridge, CB2 3DT

Check-in into a world of opportunities

WELCOME TO A WORLD OF OPPORTUNITIES AT THE UK’s #1 GREAT PLACE TO WORK 2025, AS VOTED BY OUR TEAM MEMBERS!

No two days or two hotels are the same, but our spirit and passion for hospitality always bring all our teams together to create a culture of inclusiveness, positivity, and a drive to achieve our common goal: “To share the light and warmth of hospitality”. With excellent training, resources, and support from managers and colleagues, there are always opportunities to develop and grow.

The Hilton Cambridge City Centre is recruiting for a Front Office Manager for a fixed-term contract of 14 months, from July 2025 to September 2026.

Rewards

• Free and healthy meals when on duty
• Career growth opportunities
• Personal development programs to support your career
• Corporate Responsibility initiatives – find out more at https://cr.hilton.com
• Team Member Travel Program: discounted hotel stays and 50% off Food & Beverages (subject to outlets)
• Team Member Referral Program
• High street discounts through Perks at Work
• 28 days holiday including bank holidays, increasing to 33 days over time
• Discounted dental and health insurance
• Subsidised Taxi Scheme
• Guest Experience Day after passing probation
• Modern and inclusive team member areas

Role Responsibilities

As Front Office Manager, you will oversee the Front Office team, the main point of contact between guests, the hotel, and other departments. Your responsibilities include:

• Managing the entire Front Office operation to ensure high standards
• Monitoring guest satisfaction levels and trends for continuous improvement
• Recognising regular and VIP guests; promoting the hotel’s loyalty schemes
• Maximising room occupancy and revenue through up-selling
• Setting objectives, work schedules, budgets, policies, and procedures
• Monitoring team appearance, standards, and performance, emphasizing training and teamwork
• Ensuring team members are knowledgeable about hotel products, services, and local area
• Maintaining good communication with all hotel departments
• Managing staffing levels to meet business demands
• Conducting monthly meetings and documenting outcomes
• Handling staff performance issues in line with company policies
• Recruiting, training, and developing the Front Office team
• Ensuring compliance with security, fire, health, and safety regulations
• Using property management systems and front-of-house equipment appropriately
• Assisting other departments as needed

We are Hilton, and we are proud of who we are!

Hilton’s core values are:

Hospitality, Integrity, Leadership, Teamwork, Ownership, Now.

Hilton is renowned worldwide for hosting memorable events, from Hollywood awards to business gatherings, and providing a welcoming escape for travelers.