Front Office Manager

MHDV; Greater Manchester; On-site; GBP 32,000 - 42,000; Full time

Benefits offered by this job

Staff room rate discounts (£65/night)

Friends & Family rate 50% off

35% off dining at Brasseries/Bistros

Fully funded Apprenticeship programmes

High street discounts

Cycle to work scheme

Healthcare cash plans

Referral schemes up to £1500

Complimentary stays on anniversaries

Employee Assistance Programme

Job summary

Malmaison in Manchester is seeking a Front Office Manager to lead the Reception and Nights teams, ensuring exceptional guest service from arrival to departure. You will uphold brand standards, manage audits, and drive guest satisfaction in a busy hotel setting.

Be part of a brand renowned for food, drink and awards. The role offers progression opportunities, competitive pay, and a broad benefits package including staff discounts, apprenticeship support, and employee wellness initiatives.

Qualifications

• Experience in front office or guest services in hospitality.
• Proven track record leading reception or night teams.
• Ability to maintain high standards and guest-centric mindset.

Responsibilities

• Lead the Reception and Nights teams to ensure smooth operations from check-in to departure.
• Maintain rigorous audit checks and deliver Celebrity service to guests.
• Collaborate with other departments to create memorable guest experiences.

Skills

Guest service

Team leadership

Communication

Hospitality standards

Job description

About the Location

70 bedrooms
80-seater Bar & Grill
116-seater rooftop bar & terrace
2 meeting rooms, seating up to 12

Situated on Albert Square, across from Manchester's iconic Town Hall and just a stone's throw away from Deansgate and some of the city's most famous attractions. The original Northern Powerhouse! From the roaring mills of the cottonopolis during the industrial revolution to birth of the punk movement in the UK, its history is as diverse as it is complex. The city's transition into the vibrant, inclusive, and creative cultural centre we see today began in the empty warehouses when the mills fell silent. Ravers replaced cotton reels as the disused expanses of the former industrial sites filled with the sound of Motown: Northern Soul was born. New life swept onto the cobbled streets and canals as mills were converted into award winning housing complexes which paid homage to their industrial past and allowed new, diverse communities to flourish. Manchester's political and cultural past are evident wherever you go: from the steps of the iconic Free Trade Hall where Emmeline Pankhurst first roared her now famous slogan "deeds not words" to the city's famous Northern Quarter and Canal Street where free thinking, creativity, inclusivity, and individuality flourish. Manchester looks forward as it continues to embrace innovation and change, push the boundaries of contemporary culture and art, and celebrate diversity. All whilst being fiercely proud of it's industrial past and place as the powerhouse of the Industrial Revolution.

About the Role

Role: Front Office Manager, Malmaison

Rate of Pay: Competitive plus Generous Company Benefits, Training & Development

Type of Contract: Permanent

Location: Manchester, Deansgate

Be the face of our hotel, get paid for doing what you love, get loads of perks and benefits, learn something new and make a career for life with Malmaison.

Are high standards second nature to you? Do you love people and making guests smile everyday knowing you have delivered celebrity service? Do you want to be part of something different, working with the best food, drink and a brand you will be proud of? We love Food, Wine and Cocktails - almost as much as you do!

As Front Office Manager you and your team are the first and last person our guests see, you set the tone for the visit and you can ensure that everything has gone above and beyond before they leave. You will be managing the Reception and Nights teams ensuring that all internal audits and checks are completed whilst exceeding the guests expectations pre check in through to departure.

We create memories that the guest will never forget. This could be the next step for you into a Senior HOD position within Malmaison - we actively encourage internal development and progression, Onwards and Upwards.

Benefits

In addition to competitive rates of pay we offer:

• Heavily discounted Staff Room Rates at Malmaison & Hotel du Vin with rooms available from £65 per night.
• Discounted Friends and Family Room Rate with 50% off best available rate.
• 35% off your bill when you dine in our Brasseries and Bistros
• Fully funded Apprenticeship programmes that support you in developing your career
• High Street Discounts on a range of high street shops, experiences, holidays and much much more
• Cycle to work scheme - save up to 40% on a wide range of bikes
• Healthcare Cash Plans - dental, optical, medical and more available from £5 per month
• Referral schemes that pay up to £1500 (just for getting your mates jobs!)
• A decent uniform that doesn't make you look like an extra from a 70s TV sitcom.
• We have a Wellness & National Campaign Days Calendar which promotes and encourages activities like - Pay Day Lunches/Treats, National Popcorn Day, Mental Health Awareness week and more
• We work with Stream giving instant access to your pay as it's earnt. Stream is a tool for everyday life that lets you get paid your way by letting you track your wages in real time, stream up to 50% of the money you're already earned, learn easy tips to manage your money better and save direct from your salary
• We also offer complimentary stays on your 1st, 3rd and 5th anniversary with Dinner, Bed & Breakfast
• We are a proud sponsor of The Brain Charity, helping people with all forms of neurological conditions to lead longer, healthier, happier lives.
• Employee Assistance Programme - free, confidential advice available 24/7 to you and your family

Plus on completing your probationary period you will be provided with:

• Private Medical Healthcare
• Bonus Plan based on clear and transparent KPI's
• Critical Illness cover
• Life Assurance

Our Sustainability Goals:

• 100% of our electricity is generated using renewable energy with most of it coming from Wind Farms around the UK
• We recycle a minimum of 70% of the waste from our hotels. This target is achieved by everyone I the hotel focusing on the waste we produce and is championed by our Sustainability Council who work on project year round
• We have moved to a chemical free cleaning system in our bedrooms and public areas and an enzyme based eco-friendly system for our kitchens.
• Volunteer to work for sustainable charities 2 days per year on full pay instead of your normal workplace

• Frasers Hospitality, Malmaison & Hotel Du Vin are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.