Operations Manager

Dalata Hotel Group; Greater London; On-site; GBP 55,000 - 75,000; Full time

Benefits offered by this job

50% Off F&B

Employee room rate

SAYE scheme

Pension access

Performance bonus

Dalata Academy

Free employee meals

AL days

Employee Assistance Programme

Cycle to Work

Job summary

Dalata Hotel Group is seeking an experienced Operations Manager to lead day-to-day hotel operations, elevating guest experiences and driving financial success. You will guide departmental leaders, uphold brand standards, and act as the senior operational lead when the Hotel Manager is away.

We value a proactive, people-focused leader who can foster accountability, coach teams, and deliver continuous improvement across all departments and touchpoints with guests.

Qualifications

• Minimum 2 years' senior management experience in a full-service hotel.
• Experience leading multiple departments incl Front Office, Housekeeping, F&B and Maintenance.
• Proven responsibility for labour management, payroll control and P&Ls.
• Experience leading recruitment, onboarding, retention and employee engagement initiatives.

Responsibilities

• Oversee the day-to-day operation of the hotel, ensuring the highest standards of service delivery, guest satisfaction and operational efficiency.
• Lead and support departmental managers across all operational areas.
• Act as the senior operational lead in the absence of the Hotel Manager.
• Ensure all departments consistently achieve brand standards, SOPs and quality audits.
• Drive a culture of accountability, engagement and continuous improvement throughout the hotel.

Skills

Staff leadership

Budget & P&L

Operations management

Guest experience

Strategic planning

Job description

Are you a dynamic leader with a passion for hospitality? At Dalata Hotel Group, we believe that great teamwork and leadership are at the heart of hospitality. Dalata Hotel Group are currently looking for an experienced Operations Manager who is eager to take ownership, elevate their teams, and drive outstanding performance while continuing to grow professionally.

In this role, you will enjoy the unique opportunity to shape the culture and success of your team and contribute to the strategy of this hotel. If you are looking for the next opportunity or move in your career in a supportive environment that values innovation and excellence, we invite you to be part of our thriving community at Dalata Hotel Group.

As Operations Manager you will report to the Hotel Manager. You will guide and manage hotel operations effectively, ensuring exceptional guest experiences, strategic growth, and high-performance standards while fostering a positive work environment and driving financial success.

Benefits

• 50% Off F&B in all properties.
• €/£60 employee rate on rooms for all Dalata hotel.
• 30% off Friends & Family rate SAYE (Save As You Earn Scheme.
• Pension access (Ask your HR Manager for local pension information).
• Performance-related bonus plan.
• Development Opportunities through our Dalata Academy to support your career journey.
• Free employee meals on duty.
• Extra AL day for every year worked (5 days to a maximum of 5 days).
• Employee Assistance Programme.
• Cycle to Work Scheme/Transport Schemes.
• Staff Appreciation Initiatives, fun team-building activities and regular charity events.

Your Key Duties And Responsibilities

• Oversee the day-to-day operation of the hotel, ensuring the highest standards of service delivery, guest satisfaction and operational efficiency.
• Lead and support departmental managers across all operational areas.
• Act as the senior operational lead in the absence of the Hotel Manager.
• Ensure all departments consistently achieve brand standards, SOPs and quality audits.
• Drive a culture of accountability, engagement and continuous improvement throughout the hotel.

People Management

• Lead, coach and develop departmental managers and their teams to achieve individual and business objectives.
• Manage performance through regular reviews, development planning and succession planning.
• Support recruitment, onboarding, retention and employee engagement initiatives.
• Lead employee relations matters, including investigations, disciplinary and grievance processes in line with company policies.

Financial & Commercial Management

• Deliver agreed operational budgets and labour targets.
• Monitor departmental performance, productivity and costs, implementing corrective actions where required.
• Work closely with the Revenue and Sales teams to maximise revenue opportunities and profitability.
• Analyse operational and financial reports to identify trends and opportunities for improvement.

Guest Experience

• Champion exceptional guest service across all areas of the hotel.
• Proactivly monitor guest feedback platforms and implement action plans to address trends and improve satisfaction scores.
• Maintain a visible presence throughout the hotel, engaging with guests and supporting the operational teams.

Health, Safety & Compliance

• Ensure full compliance with all Health & Safety, fire safety, food safety and statutory requirements.
• Lead the hotel's Health & Safety programme, ensuring a safe environment for guests, employees and contractors.
• Manage the completion and follow-up of internal audits and quality assurance reviews.
• Lead and coordinate all statutory and external audits, inspections and compliance visits.
• Liaise with external authorities and official bodies on behalf of the hotel, including local authorities, environmental health, HSE, fire authorities and licensing bodies where required.
• Ensure all compliance documentation, risk assessments and statutory records are maintained and up to date.

Property & Asset Management

• Work with the Maintenance team to ensure the hotel is maintained to the highest standard.
• Support the planning and execution of capital expenditure projects and property improvement plans.
• Ensure preventative maintenance programmes are effectively managed and completed.
• Impement stategy where required.

Leadership Expectations

• Lead by example and act as an ambassador for the hotel and the Dalata values.
• Build strong relationships with internal and external stakeholders.
• Support the Hotel Manager in delivering the strategic objectives of the hotel.
• Foster a positive, inclusive and high-performing culture focused on excellence and results.

What You Will Need

• Minimum 2 years' experience as a senior departmental manager in a full-service hotel (Rooms Division Manager, Operations Manager, Deputy General Manager or equivalent).
• Demonstrable experience managing multiple departments, including Front Office, Housekeeping, Food & Beverage and Maintenance.
• Proven responsibility for labour management, payroll control and departmental P&Ls.
• Experience leading recruitment, disciplinary, grievance and performance management processes.
• Strong understanding of hotel revenue performance, forecasting and commercial decision-making.
• Proven experience delivering budgets and controlling departmental costs.
• Comprehensive understanding of Health & Safety legislation, fire safety compliance and statutory hotel compliance requirements.
• Proven experience managing internal audits and leading statutory and external audits.
• Experience liaising and working with external authorities and official bodies on behalf of the hotel, including regulatory and enforcement agencies where required.
• Ability to lead Duty Management shifts and take responsibility for the overall hotel operation.
• Excellent coaching and people development skills, with evidence of developing future leaders.

About Us

Dalata Hotel Group – We bring the heart of hospitality to every hotel we own and operate. We see our growth and expansion plans as a way of spreading our unique way of caring for our guests further around the world, bringing better experiences to more people. Currently, the Dalata difference can be felt at each of our hotels in Ireland, the UK, Germany & the Netherlands, and we’ll keep expanding this further, focusing on key UK cities, Dublin and Continental Europe.

Helping our people to grow and develop their careers is vitally important to us and is one of our highest priorities. We have many exciting and unique internal development programmes, each crafted to make sure our employees get the learning they need to be able to take the next step in their careers.

Dalata Hotel Group Plc is an Inclusive Employer. We actively encourage people from all backgrounds and abilities to apply to be part of our team. However, we understand everyone's needs are different; therefore, if you require any accommodations with this application process, please highlight your needs when you are completing your application process.