Operations Manager

Bridgewood-Manor; Gillingham; On-site; GBP 42,000 - 64,000; Full time

Benefits offered by this job

Discounted hotel rates for you and I

Birthday leave

Course Sponsorship

Meal on duty

Life Insurance

Employee Assistance Programme

Wellness events

Refer a Friend £250

Flexible working

Wagestream pay access

Job summary

RBH Hospitality Management is seeking an Operations Manager for our hotel. You will lead daily operations across Front Office, Housekeeping, F&B and Maintenance, ensuring smooth, high-quality service for guests.

You will drive revenue and profitability through strong financial oversight, staff development, and a relentless focus on guest satisfaction in a dynamic hospitality environment.

Qualifications

• Proven leadership skills to motivate and manage teams.
• Strong experience in hotel operations: Front Office, Housekeeping, F&B, Maintenance.
• Excellent financial acumen: budgeting, cost control, and performance monitoring.
• Guest-centric mindset focused on exceptional service.
• Strong problem-solving abilities to handle issues quickly.
• Exceptional communication with guests, staff and management.
• Ability to multitask and perform in a fast-paced environment.

Responsibilities

• Oversee daily hotel operations across all departments.
• Lead and manage department heads and staff with training and guidance.
• Monitor guest feedback and promptly address complaints.
• Review financial performance using RevPAR, occupancy, F&B metrics; drive profitability.
• Ensure compliance with quality, safety and environmental standards.
• Collaborate with Sales, Marketing and HR to align goals.
• Communicate performance and challenges to senior management with regular reports.
• Maintain clear interdepartmental communication for seamless guest experience.

Skills

Leadership

Hotel operations

Financial acumen

Guest service

Problem solving

Communication

Multitasking

Job description

JOIN US

At RBH we believe our people are our biggest assets and understand the value in putting them first. Our approach to diversity in the workplace, health & wellbeing, sustainability and individuality sets us apart from our competitors and is one of the reasons we are rated Top 30 Best Places to Work in Hospitality! We are passionate about the industry and always on the lookout for new talent to join us on our journey...

OUR BENEFITS

You will have access to a benefits package we believe truly works for our people

• Discounted hotel room rates for you and your friends & family
• An additional day's leave for your birthday
• Enhanced Maternity, adoption & shared parental leave
• Course Sponsorship
• 30% F&B discount at RBH hotels
• Refer a Friend scheme (earn £250 for each referral up to 5 referrals)
• Flexible working arrangements
• Wagestream - choose how and when you get paid
• Life Insurance
• Employee Assistance Programme
• Social and wellness events and activities all year round
• Free meals on duty saving you over £1000 per year

And much much more!

A DAY IN THE LIFE OF AN OPERATIONS MANAGER AT OUR HOTEL

• Oversee daily hotel operations, ensuring all departments (front office, housekeeping, F&B, maintenance) are running smoothly and efficiently.
• Lead and manage department heads and staff, providing guidance, support, and training to ensure high levels of service.
• Monitor guest feedback and address any complaints or concerns promptly, ensuring high levels of guest satisfaction.
• Review financial performance, including key metrics such as occupancy rates, revenue per available room (RevPAR), and F&B revenue, and implement strategies to improve profitability.
• Ensure the hotel meets or exceeds quality standards for cleanliness, maintenance, and guest safety through regular inspections and evaluations.
• Collaborate with Sales, Marketing, and HR to align operational goals with overall business objectives and maximize revenue.
• Ensure compliance with health, safety, and environmental regulations; lead staff training on emergency procedures and best practices.
• Communicate operational performance and challenges to senior management through regular reports on guest satisfaction, financial results, and operational metrics.
• Maintain clear communication and coordination between departments to ensure a seamless guest experience and operational efficiency.

WHAT WE NEED FROM YOU

• Proven leadership skills with the ability to motivate and manage teams, ensuring a positive and productive work environment.
• Strong experience in hotel operations, with a deep understanding of Front Office, Housekeeping, F&B, and Maintenance management.
• Excellent financial acumen, including the ability to support with budgets, monitor performance, and implement cost-control measures.
• A guest-centric mindset with a focus on delivering exceptional service and resolving guest issues promptly and professionally.
• Strong problem-solving abilities, capable of thinking on your feet and addressing operational issues quickly and efficiently.
• Exceptional communication skills, with the ability to interact effectively with guests, staff, and senior management.
• Ability to multitask and manage time effectively in a fast-paced, dynamic environment.

EQUAL OPPORTUNITIES

RBH Hospitality Management is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. If at any point throughout our process you require reasonable adjustments, please contact us.

Compensation: To be discussed